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  #1  
Old 14-09-2017, 12:47 PM
OneEye (Evan)
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Andrews Communication

Just wondering if this firm is reliable re service and warenties etc. as their price for a CGEM 925 EDGE HD is about $500 cheaper than what was quoted by a local dealer (Celestron agent)
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  #2  
Old 14-09-2017, 12:55 PM
John W (John Wilkinson)
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Location: Castlemaine, Victoria, Australia
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Andrews Communication

I've always found them reliable and prices good. Should be no problems.
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  #3  
Old 14-09-2017, 01:25 PM
glend (Glen)
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Andrews is not part of the Australian Celestron dealer network, and as such all warranty issues have to be addressed by Andrews directly. Celestron have a premium dealer like Bintel, that can service, repair, etc as approved by Celestron Tech Support. It is unclear where Andrews acquires its Celestron gear but it is not part of the distribution system as far as i can determine.
That said i have dealt with Andrews for years and yes their prices are usually the lowest. I know with the radio gear they sell, most is also covered by an Andrews warranty and not a manufacturers. With GSO scopes, they are a direct importer of GSO gear, and have a relationship with GSO Taiwan.
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  #4  
Old 14-09-2017, 04:29 PM
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xelasnave
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I have found them great.
Ring them and ask the question you ask here...
You will have the pleasure to speak to someone who will answer you honestly also ask them what happens if something goes wrong ... I am sure they would be good to deal with but try a call.
alex
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  #5  
Old 14-09-2017, 10:04 PM
SkyWatch (Dean)
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I agree with Alex. I have always found Andrews to be up front, friendly, knowledgable, and they do all they can to help. I would have no concerns about them honouring any warranty.

- Dean
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  #6  
Old 15-09-2017, 05:48 AM
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codemonkey (Lee)
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The first mount I ever bought was a CG5 from Andrews. I had a problem with the hand controller and returned it - it was promptly fixed and shipped back. Do be wary if as Glen says they're not official dealers of the item in question though, it may not be a simple fix and you may get stuck. Andrews always had great prices and were fast to ship... I bought many things from Andrews!
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  #7  
Old 15-09-2017, 06:08 AM
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leon
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I wish the service I got from them on a broken item was as good as you guys say !!

Leon
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  #8  
Old 20-09-2017, 06:02 AM
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OzEclipse (Joe Cali)
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I've always had good dealings with them. Good sales service. Never needed after sales service. As earlier poster mentioned, contact them and ask about warranty service. They always seem pretty straight and honest with their responses.

Joe
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  #9  
Old 20-09-2017, 08:20 AM
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multiweb (Marc)
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+1 - top blokes. They've been around a long time and to last in this game you have to do the right thing. It's a very small community.
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  #10  
Old 21-09-2017, 05:50 AM
Premordial (Max)
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They're a good bunch at Andrews. Have purchased from them over the last few years. Questions patiently answered, and phone calls promply returned.
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  #11  
Old 21-09-2017, 03:48 PM
Sconesbie (Scott)
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I called them on Monday and bought something over the phone and it arrived on Tuesday (To Tasmania) via express post.

It was only a small item but was no problem.


Regards
Scott
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  #12  
Old 21-09-2017, 05:17 PM
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RB (Andrew)
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That's pretty good for overseas Scott.

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  #13  
Old 21-09-2017, 05:56 PM
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Visionary (David)
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Quote:
Originally Posted by multiweb View Post
+1 - top blokes. They've been around a long time and to last in this game you have to do the right thing. It's a very small community.
Marc, you nailed it, within a small community poor behaviour isn't tolerated for long. Andrew's have been in business a long time, ergo: they are a well-behaved supplier and coincidently, great blokes.
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  #14  
Old 04-10-2017, 10:21 PM
gaseous (Patrick)
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Bought a few eyepieces from them and they’ve been fast and professional. Sounds like Leon might have gotten the work experience student!
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  #15  
Old 04-10-2017, 10:34 PM
raymo
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I might as well add my two bobs worth. I have bought a scope, several
EPs, and a couple of other small items from them over the years with
no problems.
raymo
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  #16  
Old 05-10-2017, 07:25 AM
Tropo-Bob (Bob)
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I generally pay over the phone, by card, for gear in Australia and never had any problems. This includes several items from Andrews Com.

I have never had a bad experience with any Oz optical suppliers.

Not quiet true: I priced an item many years ago from a supplier, who gave me a vastly inflated price, sounded like I was bothering him and who disappeared from the game a or two year later. I was surprised he lasted that long!
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  #17  
Old 05-10-2017, 10:03 AM
Huey (Michael)
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I dealt with Andrews on numerous occasions and always paid with my card as I live in Outback NSW. Never had any problems and delivery was always prompt with the item exactly what I ordered and at a good price.
I did have problems with my card but not with Andrews and only when I booked accommodation on line in Oz. I very much trust Andrews as they are good people to deal with and a small family business that needs our support to be able to offer the prices they do.

Huey
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  #18  
Old 05-10-2017, 12:18 PM
that_guy (Tony)
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I suppose you guys are right, I've deleted the post.
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  #19  
Old 11-10-2017, 09:25 AM
m11 (Mel)
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+1 Just wanted to add, brought from Andrew's Communication on a number of occasions and they have been great to deal with. Always easy to talk to and I have found them professional for my purchases.

I have had no problems with orders or the items ordered being delivered, always packaged well going interstate.

The only thing I would say is their website is hard to navigate as it seems to scroll forever!

M11
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  #20  
Old 11-10-2017, 12:07 PM
gaseous (Patrick)
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Quote:
Originally Posted by m11 View Post

The only thing I would say is their website is hard to navigate as it seems to scroll forever!

M11
A bit like your list of scopes Mel! Very impressive...
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