Problems with connecting DMK cameras on Windows 10

Eris (Gerard) · #1 09-08-2018, 08:05 PM

Hi everyone,

I have recently upgraded my imaging computer from Windows XP to 10. The issue that I am having with my DMK 21 & 41 cameras is that they refuse to work. They are both USB2 devices and I am given the message below at start up.

Error: Live Mode could not be started. Please make sure that no other program uses the device and that there is enough bandwidth on your firewire bus available.

I am on the understanding that USB 3 devices are backwards compatible with USB 2 when placed in the correct slot and so I am not sure what's going on.

Could anyone please give me some constructive advice on how to get these cameras working on this computer.

Thanks to all in advance.

redbeard (Damien) · #2 09-08-2018, 08:28 PM

Hi Eris,

You could remove the driver and re install the latest driver for the camera in Win 7 compatibility mode. Might just work.

Cheers,
Damien.

Merlin66 (Ken) · #3 09-08-2018, 09:11 PM

Eris,
I use both an DMK41 and DMK51 on my Win7 and Win 10 systems.
I think it needs the latest Imaging Source drivers and I know from experience that the DMK51 doesn’t like USB3 - it operates at 7.5 fps only.

I’ll check the settings for you and report back.

Merlin66 (Ken) · #4 10-08-2018, 02:54 PM

Eris,
Finally got to the observatory.
As I said I'm running a DM51 on a 60mm finder as an "electronic finder" and a DMk41 on a flip mirror for spectrograph acquisition, both on the C11/ NEQ6pro.

I normally use Firecapture to review the images (or PHD2)

Both are connected via a powered USB2 hub to the Win7 laptop.

The TIS software being used:
IC Capture V2.4
Drivers: 2.9.4.1923
(usbcam 2.9.4_tis file download)

Both cameras work OK, no issues, no drama.

If there's anything else I can check for you, let me know.

Eris (Gerard) · #5 10-08-2018, 09:21 PM

Thanks Ken and Damien. I'll give it a shot over the weekend and let you know the outcome.

Cheers, Gerard

Eris (Gerard) · #6 11-08-2018, 02:42 PM

Hi again guys,
I have just downloaded another driver and all is working well. Thanks very much for your suggestions.

Regards.
Gerard

Merlin66 (Ken) · #7 11-08-2018, 02:58 PM

All's well that end's well.