Go Back   IceInSpace > Beginners Start Here > Beginners Talk

Reply
 
Thread Tools Rate Thread
  #41  
Old 27-08-2018, 08:02 AM
Allan_L's Avatar
Allan_L (Allan)
Member > 10year club

Allan_L is offline
 
Join Date: Mar 2008
Location: Central Coast NSW
Posts: 3,211
surely, there is someone near you who will lend you their Synscan hand controller?

Just to test if it is that.

or maybe something is wrong with the sensors.

Probably time to ring Andrews.
Reply With Quote
  #42  
Old 27-08-2018, 08:36 AM
bluesilver (Peter)
Registered User

bluesilver is offline
 
Join Date: Jul 2018
Location: Australia, Tasmania
Posts: 191
Yes, there is someone on here that has offered to lend me a hand controller just to see if that is the issue, have to it is very much appreciated and very generous.
Appreciate all the help and information on here also, I have been asking a lot of questions and appreciate the patience everyone has had with me.
Will also get in contact with Andrews to see what they say.
Very much appreciated.
Thanks.
Peter.
Reply With Quote
  #43  
Old 27-08-2018, 02:03 PM
Allan_L's Avatar
Allan_L (Allan)
Member > 10year club

Allan_L is offline
 
Join Date: Mar 2008
Location: Central Coast NSW
Posts: 3,211
Quote:
Originally Posted by bluesilver View Post
Yes, there is someone on here that has offered to lend me a hand controller just to see if that is the issue, have to it is very much appreciated and very generous.
Appreciate all the help and information on here also, I have been asking a lot of questions and appreciate the patience everyone has had with me.
Will also get in contact with Andrews to see what they say.
Very much appreciated.
Thanks.
Peter.
No Worries.
You are the patient one.
I'd be spitting chips before this.

I am now thinking it is more likely to be a faulty encoder in the azimuth.
I am sure Andrews will do the right thing by you.
You have tried everything possible.
Time for a replacement mount. IMHO.
Reply With Quote
  #44  
Old 27-08-2018, 02:24 PM
Allan_L's Avatar
Allan_L (Allan)
Member > 10year club

Allan_L is offline
 
Join Date: Mar 2008
Location: Central Coast NSW
Posts: 3,211
Maybe try to check the integrity of the encoders.

Centre an object.
Note the RA Dec from the hand controller.

Quote:
Originally Posted by skywatcher manual
Utility > Show Position - This displays the coordinates of the location where the telescope is currently pointed. The coordinates can be displayed in Dec and RA, Alt and Azm, or Ax1 (the angular reading of the elevation) and Ax2 (the azimuth axes of the mount). Use the scroll keys to choose your desired reading
Rotate the mount through 360* then check that the RA Dec reading is the same.

You may also move it back and forth to try to induce any encoder slippage error and return to the original object to check the displayed RA Dec are the same.


does this make sense.
I am making it up as I go here.
Reply With Quote
  #45  
Old 27-08-2018, 03:27 PM
bluesilver (Peter)
Registered User

bluesilver is offline
 
Join Date: Jul 2018
Location: Australia, Tasmania
Posts: 191
Yes, makes perfect sense to me, will give that a try also.
Been in contact with Andrews and emailed the exact issue and details as i have done here,
They tell me that have pass the message on to their technical service manager at Tasco (Their Skywatcher supplier) and I will probably hear from him soon.
They will also call him then just to make sure he has received the email.

So a bit of luck i should have some answers pretty soon.
Just a pain being so far away from the dealer, can't really just drop it of and say it doesn't work.
A replacement mount would be nice, and then just send this one back.
Reply With Quote
  #46  
Old 27-08-2018, 04:43 PM
Allan_L's Avatar
Allan_L (Allan)
Member > 10year club

Allan_L is offline
 
Join Date: Mar 2008
Location: Central Coast NSW
Posts: 3,211
Quote:
Originally Posted by bluesilver View Post
Yes, makes perfect sense to me, will give that a try also.
Been in contact with Andrews and emailed the exact issue and details as i have done here,
They tell me that have pass the message on to their technical service manager at Tasco (Their Skywatcher supplier) and I will probably hear from him soon.
They will also call him then just to make sure he has received the email.

So a bit of luck i should have some answers pretty soon.
Just a pain being so far away from the dealer, can't really just drop it of and say it doesn't work.
A replacement mount would be nice, and then just send this one back.
Good one Peter.
Good luck with that for a speedy resolution.
I feel your pain.
Wish I could help more.
Reply With Quote
  #47  
Old 27-08-2018, 04:53 PM
gaseous (Patrick)
Registered User

gaseous is offline
 
Join Date: May 2016
Location: Brisbane
Posts: 601
Good luck - my dealings with Skywatcher have been glacially slow. I'm sure Bintel will hold a little more clout.
Reply With Quote
  #48  
Old 28-08-2018, 12:25 PM
bluesilver (Peter)
Registered User

bluesilver is offline
 
Join Date: Jul 2018
Location: Australia, Tasmania
Posts: 191
Cheers, it wasn't purchased through Bintel though, Andrews.

Still no answer from their technical service manager at Tasco (Their Skywatcher supplier)
Will give them until tomorrow and if no response, might start putting a bit more pressure on them ( Andrews ) Slow service for a costly unit .
Reply With Quote
  #49  
Old 28-08-2018, 12:50 PM
gaseous (Patrick)
Registered User

gaseous is offline
 
Join Date: May 2016
Location: Brisbane
Posts: 601
Andrews have always been pretty good in my experience, so you should be OK if they can get Tasco to pick up the phone.
Reply With Quote
  #50  
Old 28-08-2018, 01:55 PM
bluesilver (Peter)
Registered User

bluesilver is offline
 
Join Date: Jul 2018
Location: Australia, Tasmania
Posts: 191
Yes, decided to call them anyway, conveniently they have aid they have just received information from Tasco.
So things are happening now, will see what they find.
Long story sort, they wanted the whole base and handset, but just starting with the handset for now,
Freighting the base that size/weight that distance adds up.
Reply With Quote
  #51  
Old 28-08-2018, 02:01 PM
gaseous (Patrick)
Registered User

gaseous is offline
 
Join Date: May 2016
Location: Brisbane
Posts: 601
If it's under warranty and found to be faulty I reckon they should be paying the freight. That's BS.
Reply With Quote
  #52  
Old 28-08-2018, 02:08 PM
bluesilver (Peter)
Registered User

bluesilver is offline
 
Join Date: Jul 2018
Location: Australia, Tasmania
Posts: 191
I guess that is the catch, if it is found to be faulty.
Until they test everything they will not know.
If the controller is ok and then freight the base and it also turns out ok, i end up with the freight cost.
Will wait until i hear what they say on the handset first.
The base basically only has the motors in it, i think i will be testing them myself first before it gets that far.
Reply With Quote
  #53  
Old 28-08-2018, 03:13 PM
xelasnave's Avatar
xelasnave
Gravity does not Suck

xelasnave is offline
 
Join Date: Mar 2005
Location: Tabulam
Posts: 13,713
What do you mean "set up facing South"???
I hope you dont face the N on your mount facing North...
The N sould be an S and you mount faces South...I expect you must know that but I just had vissions of the mount pointing North☺
Alex
Reply With Quote
  #54  
Old 28-08-2018, 03:52 PM
Allan_L's Avatar
Allan_L (Allan)
Member > 10year club

Allan_L is offline
 
Join Date: Mar 2008
Location: Central Coast NSW
Posts: 3,211
Quote:
Originally Posted by xelasnave View Post
What do you mean "set up facing South"???
I hope you dont face the N on your mount facing North...
The N sould be an S and you mount faces South...I expect you must know that but I just had vissions of the mount pointing North☺
Alex
Relax
Its not an EQ mount.
Its a DOB Alex.
Facing the OTA to the North is correct start-up procedure.
But there is no "North" printed on the Mount.

I had one of these for over three years.
Reply With Quote
  #55  
Old 28-08-2018, 05:38 PM
xelasnave's Avatar
xelasnave
Gravity does not Suck

xelasnave is offline
 
Join Date: Mar 2005
Location: Tabulam
Posts: 13,713
Hi Allan
Thanks for putting me straight.
I had not read the thread other than the last post.
And as I did not have much time thought at the risk of embarrassing myself I would say something...
So we still have problems...but at least we have shown we care and that is always nice.
I hope you are well.
Alex
Reply With Quote
  #56  
Old 28-08-2018, 07:13 PM
xelasnave's Avatar
xelasnave
Gravity does not Suck

xelasnave is offline
 
Join Date: Mar 2005
Location: Tabulam
Posts: 13,713
Wow how dumb can you get Alex read the title mate...you should have thought of that earlier...why am I talking to you anyways...cause I am the only one who will listen... shut up..no you shut up...thats it I am not talking to you anymore...get some sleep.
Alex
Reply With Quote
  #57  
Old 29-08-2018, 01:16 PM
m11 (Mel)
Registered User

m11 is offline
 
Join Date: Jan 2016
Location: Melbourne
Posts: 414
Hey Alex,

I do that all the time. Wife always remind me of silly things I do to make me feel better as well.

M11
Reply With Quote
  #58  
Old 29-08-2018, 07:10 PM
AndyG's Avatar
AndyG (Andy)
No. I am a meat popsicle.

AndyG is offline
 
Join Date: Aug 2017
Location: Townsville
Posts: 547
Quote:
Originally Posted by xelasnave View Post
Wow how dumb can you get Alex read the title mate...you should have thought of that earlier...why am I talking to you anyways...cause I am the only one who will listen... shut up..no you shut up...thats it I am not talking to you anymore...get some sleep.
Alex
Alex... you crack me up Dude...
Reply With Quote
  #59  
Old 03-09-2018, 08:20 AM
bluesilver (Peter)
Registered User

bluesilver is offline
 
Join Date: Jul 2018
Location: Australia, Tasmania
Posts: 191
Just thought i would update on what the outcome of the whole issues are so far.
So far nothing, rand then up today just to see what was happening, said it was raining all weekend, so have done nothing yet, pretty poor in my opinion, but as i am thinking they had all week.
So i suggested they just hold onto mine and send out another hand held unit.
They have agreed to this as i have pointed out that they are closing for two weeks in two weeks time.
So new hand held unit is being posted out tomorrow.
Bit of luck that will solve the issues, if not, they want the whole complete base back.
Reply With Quote
  #60  
Old 03-09-2018, 04:22 PM
GeoffreyBarnes (Geoff)
Registered User

GeoffreyBarnes is offline
 
Join Date: Sep 2018
Location: Melbourne
Posts: 12
At last, I'm registered!
Peter, now I think I can help you with your problem (fingers crossed!!!).
Your GO-TO problems sound exactly the same as I had with my Skywatcher 12" Dob for 3 months of trying to connect and align without success. Sometimes the scope would slew all over the place and then just freeze, most times it wouldn't connect at all.
I too thought it could be the hand unit, but I bought the Wi-Fi adapter and it too would not connect.
Tasco had the base unit collected and sent back to Sydney for their main service manager Adriano Massatani to inspect.
He could find no faults at all, BUT he reckons the problem is with the AZ Power Cable, It MUST be pushed in both ends really firmly until it clicks and locks into the sockets.
I found I was pushing the AZ cable in until it hit the stops thinking it was properly inserted, but it isn't until you push harder and then it clicks in.
As soon as I did this it worked faultlessly!
So, when you connect your AZ power cable you must make sure it clicks and locks into place, or it simply won't work.
Let me know how you get on.
Cheers, Geoff.
Reply With Quote
Reply

Bookmarks

Thread Tools
Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT +10. The time is now 02:13 PM.

Powered by vBulletin Version 3.8.7 | Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.
Advertisement
Testar
Advertisement
Limpet Controller
Advertisement
Bintel
Advertisement
NexDome Observatories
Advertisement
Astronomy and Electronics Centre
Advertisement