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Old 22-10-2013, 11:01 PM
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LewisM
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Location: Somewhere in the cosmos...
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Starlight Xpress impresses again

I was having a few sensitivity and cooling issues with my SXVR-M25C for the past 8 months. About 10 days ago, the cooling finally started really failing - wouldn't drop below zero, and fluctuated +-4. I had been in discussions with Terry Platt at SX about it for those 8 months or so, and finally we both agreed it was time to send it back for a checkup.

Terry emailed me tonight letting me know the cam was on it's way back to me, after replacing the cooling with the new-improved system from the Trius range, as well as fixing a small condensation issue (seems my glass window was fogging SLIGHTLY under cooling, as Terry said condensation was evident in the chamber). All fixed now.

Cost? Just the postage TO the UK. Nothing additional - no parts, labour, or return post.

Once again, SX customer service is second to none. I will continue buying SX CCd's, that's for sure!
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  #2  
Old 22-10-2013, 11:23 PM
DJT (David)
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Thanks for that . Trios is high on my list so this feedback is invaluable given system cost.
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Old 23-10-2013, 01:28 AM
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Logieberra (Logan)
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That's superb service! On to a real winner there.
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Old 23-10-2013, 06:31 AM
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Astroman (Andrew Wall)
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wow top service. glad you got it sorted and they were able to fix it.
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