Old 22-10-2013, 11:01 PM
LewisM's Avatar
Novichok test rabbit

LewisM is offline
Join Date: Aug 2012
Location: Somewhere in the cosmos...
Posts: 9,752
Starlight Xpress impresses again

I was having a few sensitivity and cooling issues with my SXVR-M25C for the past 8 months. About 10 days ago, the cooling finally started really failing - wouldn't drop below zero, and fluctuated +-4. I had been in discussions with Terry Platt at SX about it for those 8 months or so, and finally we both agreed it was time to send it back for a checkup.

Terry emailed me tonight letting me know the cam was on it's way back to me, after replacing the cooling with the new-improved system from the Trius range, as well as fixing a small condensation issue (seems my glass window was fogging SLIGHTLY under cooling, as Terry said condensation was evident in the chamber). All fixed now.

Cost? Just the postage TO the UK. Nothing additional - no parts, labour, or return post.

Once again, SX customer service is second to none. I will continue buying SX CCd's, that's for sure!
Reply With Quote
Old 22-10-2013, 11:23 PM
DJT (David)
Registered User

DJT is offline
Join Date: Nov 2011
Location: Sydney
Posts: 1,368
Thanks for that . Trios is high on my list so this feedback is invaluable given system cost.
Reply With Quote
Old 23-10-2013, 01:28 AM
Logieberra's Avatar
Logieberra (Logan)
Registered User

Logieberra is offline
Join Date: Mar 2010
Location: Canberra
Posts: 1,569
That's superb service! On to a real winner there.
Reply With Quote
Old 23-10-2013, 06:31 AM
Astroman's Avatar
Astroman (Andrew Wall)

Astroman is offline
Join Date: Feb 2005
Location: Paralowie, South Australia
Posts: 4,355
wow top service. glad you got it sorted and they were able to fix it.
Reply With Quote


Thread Tools
Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT +10. The time is now 03:58 PM.

Powered by vBulletin Version 3.8.7 | Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.
Lunatico Astronomical
Astronomy and Electronics Centre