Quote:
Originally Posted by Merlin66
Now why don't the help guys at Apple know this??????
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The Apple "genius" bar is crap. The guys are pretty poor from a technical knowledge point of view imho.
I recently went in for a replacement iPhone battery and asked the guy why does my iPhone sometimes revert to the first playlist when I plug it into my car's stereo, rather than the artist/song last played. He had no answer for me, and wasn't interested in providing me with one.
A few years back, I went in (after spending near 2 hours with level 2 techs on the phone for an iTunes issue. Songs were suddenly being duplicated for an album. They had no idea why and no interest in solving it. The girl took One look at me (I'm not an attractive guy) and said "I can't help you" and walked off. I kid you not. To say that I wasn't impressed is an understatement.
Another issue was with downloading a song onto my iPhone via wifi - went to iTunes store ==> more ==> purchased ==> music ==> not on this iPhone, selected the artist/song and told the phone to download it. For whatever unknown reason it stalled. There is no option to re-download it. So, I deleted the song from the phone's library. Do you think the stupid phone/iOS realised this and would let me re-download it? Nope. I had to ring Apple and spent 90 minutes with 2 support people and try a bunch of things before we lucked upon getting it back on the phone. Ridiculous.
iPhone SSID issues - if you try and set up a local hotspot sync from your phone/iPad, do not change the phone's name. It screws everything up with the hotspot. Trust me on this. It seems that, Apple, in their infinite wisdom, set the SSID to "iphone". If you change the phone's name, it breaks the hotspot config. The only way to get it back is to set the phone's name back to the original phone name that you named it on initial setup, and do a network reset and reboot the phone. I spent 90 mins with Apple support reporting this as a networking bug (which it is) and the guy couldn't believe it. He was able to replicate it at his end.
a) the SSID should be set to match the phone's name (that means the iPhone would comply with the relevant RFCs covering SSIDs)
b) the SSID should broadcast correctly
simple things, BAD designs from Apple. sub-standard support.
Don't even get me started on iTunes, it is One of the worst designed commercial software applications I have seen in over 21 years of using computers (I was late to computers due to a lack of interest on my part).