No Response from Bintel - Page 2

barx1963 (Malcolm) · #21 27-01-2016, 12:01 AM

BTW, I have always received a confirmation email in the past, the sudden lack of one with my latest order prompted my query to Don.

Malcolm

doppler (Rick) · #22 27-01-2016, 09:23 AM

I guess I am used to the OS online stores. They send a confirmation email as soon as the order is placed, then send another one when the item is shipped (or an apology email if they are slow in processing the order) and then a follow up email a few weeks later to make sure you got everything ok. Sometimes a bit of an overkill for a $5 torch.

StephenRH (Stephen) · #23 05-02-2016, 05:52 PM

I have always had excellent service from Bintel. I usually ring to follow up my emails. I recently bought a nice SkyWatcher EQ5 Mount for their Camberwell Store about 3 weeks ago and it was delivered to a VIC address promptly.
I have ordered other equipment and had it set to NZ - eyepieces, filters, Kendrick unit and so on and I have always had an excellent response.

Stephen
Pukemaru Observatory
Northland, NZ

DJT (David) · #24 06-02-2016, 12:50 AM

Hmm.. I usually pop in at Bintel, Sydney if I need anything and service is always great. I enjoy the chat, everyone is passionate about what they do but am sure they get hacked off with me as I try and buy preloved gear when I can though that's mainly due to the impact of the exchange rate.

With online though, I don't think I have ever had an acknowledgement of an order from Bintel, or a follow up like say picked, shipped etc but the gear always gets here with little fuss and that's never been a problem for me.

I suspect we have all become very used to a culture of instant gratification, either through hard fast delivery or through hand holding via email through the purchasing process.

But the reality is that in 4 years of being in this hobby, I dont think I have ever seen a forum post that says that an OP was turned over by a local supplier....

If something is that important to you, use the phone or send an email. But above all, trust our local suppliers.

Exfso (Peter) · #25 06-02-2016, 04:57 PM

Quote:

Originally Posted by DJT

If something is that important to you, use the phone or send an email. But above all, trust our local suppliers.

Not everyone finds the phone convenient, if they have no intention of responding to emails, remove the email address. It is just common courtesy to at least acknowledge an email request IMHO

Kunama · #26 06-02-2016, 05:40 PM

Maybe they don't need the business,
I went there today with a pile of cash,
tried to buy a $1000 eyepiece, they generously offered a discount of only $20 at best.......
Considering their eyepiece had been sitting there for a while judging from the dust on the box, I was there with cash and they did not have to even pack it for postage
Needless to say I put my cash back in my wallet and will buy online....

C'est la vie

spiezzy · #27 06-02-2016, 05:50 PM

I have never had a problem with the staff in Sydney Don has always returned my calls and I have bought 95% of my gear from them and get my LX200 serviced by them and they bend over backwards to help even take the scope out to the car for me and load it as it is quite heavy and it always comes back in top condition and collimated perfectly .
I have sent emails and someone always gets back to me with in the week with an answer .as for the on line ordering I am not that worried about confirmation as long as it turns up all is good if there is a problem they will call you .

Logieberra (Logan) · #28 07-02-2016, 07:43 PM

Quote:

Originally Posted by Exfso

I got the impression that they are ok with emailing to get information. This would not hold their phones up. Not overly professional one would think. At least some sort of acknowledgement would be nice.

Don and Mike in Sydney do a wonderful job. Can't fault them. Their product support over the years never ceases to amaze me. As for long emails re technical matters, give it time, and perhaps resend? Better yet, just call?

Logieberra (Logan) · #29 07-02-2016, 07:47 PM

Quote:

Originally Posted by Exfso

Not everyone finds the phone convenient, if they have no intention of responding to emails, remove the email address. It is just common courtesy to at least acknowledge an email request IMHO

Just noticed that you're also asking for technical advice on Takahashi connections. Quite specialised. It would take me over over a week to reply to an email like that! Why not contact Claude AEC???

Exfso (Peter) · #30 07-02-2016, 08:41 PM

Sorry mate, but Claude is only interested in Tak bits and pieces. This was in relation to autoguiders which they are selling. I have given up and will most definitely go elsewhere. Advice costs bugger all. As I said phones are not convenient for everyone. If they don't want to answer emails, remove the email address. Simple really

Slawomir (Suavi) · #31 07-02-2016, 08:50 PM

I always had a positive experience when dealing with Bintel in Sydney. Bought quite a few items from them over the years, in person and online. Once they even lent me a new Atik so I could play with it at home for a couple of weeks.

Logieberra (Logan) · #32 07-02-2016, 09:17 PM

Quote:

Originally Posted by Exfso

Sorry mate, but Claude is only interested in Tak bits and pieces. This was in relation to autoguiders which they are selling. I have given up and will most definitely go elsewhere. Advice costs bugger all. As I said phones are not convenient for everyone. If they don't want to answer emails, remove the email address. Simple really

I hope they touch base next week

Re your connection (TOA130 hooked up to a modded 40D) which OAG did you have in mind? I found that a PreciseParts adapter was my only option for my Astrondon MMOAG to SLR.

Exfso (Peter) · #33 07-02-2016, 09:57 PM

Logan, that was what I was after some sort of information regarding my options. There were a couple of Autoguiders advertised.
Whether they could point me one way or the other etc..

Logieberra (Logan) · #34 07-02-2016, 10:08 PM

http://www.bintel.com.au/Astrophotog...oductview.aspx --- Not great. Had it. Returned to Bintel for store credit.

http://www.bintel.com.au/Astrophotog...oductview.aspx --- Looks solid. Saw something similar on TS website. Might be sold under different names. Takes up minimal back focus. Look Ok.

barx1963 (Malcolm) · #35 07-02-2016, 10:19 PM

Peter
As I mentioned in my previous post, Bintel have had some email issues. May not be affecting your query, but it still may be worthwhile checking if they even received it.
Unfortunately emails are almost becoming a non preferred method of communication for small businesses these days with the sheer proliferation of crap. In my job nowadays, I send an email if I have to send info that cannot be sent any other way or send a file and I always follow up with phone call to make sure it has arrived.

Malcolm

Exfso (Peter) · #36 08-02-2016, 01:17 AM

Yeah Malcolm, no worries, might go down another track anyway. Just broke my damn finger, so most stuff is on hold anyway. Got a light box to make, so that is going to be a huge challenge. Have to wear a splint for 8 weeks.