My Astro Shop - Excellent Service.

[Tamtarn]

On Monday I rang Steve at My Astro Shop re a problem with the illuminater on our 12.5mm illuminated reticle.

Steve said to post it back and he would check out the problem.

Today Friday, a replacement illuminater arrived in the mail.

Excellent service Steve.

Thanks

David

[[1ponders] (Paul)]

You're not wrong Dave. Steve's service to me has always been top notch. Deliveries are rarely more than 36 hours after ordering online. At times less than 24. Plus he is very approachable. He has help me out many times.

[Gargoyle_Steve (Steve)]

Thanks David for bringing this up - I had meant to do a thread along this very line a few weeks ago.

Around Easter I had my brother who lives near Alice Springs visit, first time we had seen each other since I got into amateur astronomy in a serious way.
Like me he has always been interested in the night skies and has read a lot, but has had no equip other than a pretty old 2nd hand pair of bino's. I wanted to help get him started a bit more seriously, and part of what I wanted to get for him was some moon charts...

Anyway I bought a set of these for myself (and they are brilliant), but as my brother would be using new 20x80 bino's rather than a telescope and would be restricted to lower magnification views Steve Massey suggested his own excellent book on the subject: Exploring the Moon.

The book arrived promptly - very promptly in fact, Steve did a rush job to get it to me in the last mail immediately before Easter Friday, as Phil was arriving over Easter. The book was personally autographed by Steve, and it is an excellent read on the whole Lunar subject.
(reminds me - must order a copy of that for myself too!)

Anyway my hat is off to Steve Massey - he is very helpful, a thorough gentleman, and he made sure he went those extra steps to help me as much as possible. Thanks Steve!

[Dennis]

Yes - I had an excellent customer experience with My AstroShop for a couple of small items recently. It is nice when you place an order and the goods arrive on time and as expected - well done Steve.

Often I seem to find myself chasing up suppliers and having to growl at them to get goods delivered. Dealing with My AstroShop was like a breath of fresh air; just to place an order, have the goods turn up as promised and receive update e-mails from Steve.

Cheers

Dennis

[joe_smith]

I agree 110% service from them and a couple of other vender's give excellent service as well, well done guys. Other vender's should take note. Word of mouth is very strong in our small market, I know I for one listen to it.

[JethroB76 (Jeff)]

Yep, echo the comments regarding Steves' excellent customer service, he got a couple of small items to me very quickly this week

[PeteMo (Pete)]

Ditto the above on Steve's excelent service getting the Hyperion to me. Will definitely check out his books.