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Old 17-10-2006, 12:11 PM
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sheeny (Al)
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Thumbs up Congratulations Anttlers Optical

Good news!

I have just received my refund from Anttlers Optical.

I sent them an email last Friday as mentioned in the other thread.
http://www.iceinspace.com.au/forum/s...ad.php?t=13478
Apparently Scott arranged payment via Paypal, but I didn't receive it because he left the .au off the end of my email address.

I rang him yesterday, he was going to check on the payment. He suspected the email address was wrong and asked me to send another email to make sure he got it right. He also advised that he believed his spam filter was blocking my emails but that had been fixed now.

Still nothing this morning so I rang again. He very genuinely said he got to it to see what happened to the payment but then got sidetracked. He asked for my number to ring me back and said he would do it now. The next time I checked my emails the refund was there with a couple of extra dollars (perhaps to cover Paypal costs, and perhaps as a bit of a sweetener).

It's been a bit of an internet transaction from hell, but I've learned a few things from it:
  • Don't rely solely on email / web transaction. In this case, I really think I was too patient and should have been on the phone sooner.
  • Beware of spam filters - they can sometimes mess about legitimate emails if not well set up.
To Steve who sent an email to Anttlers on my behalf - thanks - because it got through the spam filter! I wasn't expecting anyone to intervene on my behalf but I think that proved worthwhile.

Scott from Anttlers has read the original thread and was not to happy about what he read - and I can appreciate that. I think there is a lot of value in discussing experiences with suppliers, both good and bad, on the forum. I would hate to see that stopped.

In the interest of fairness to Anttlers I'd like to say that I do not think Anttlers is a shonky supplier. If they were I'm sure we would have heard about it before now. As was said a number of times in the original thread, there's two sides to every story... (actually my theory is there are n+1 sides, where n is the number of parties involved!).

Al.
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  #2  
Old 17-10-2006, 12:19 PM
jase (Jason)
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Hi Al,
I've been following your other thread on this topic, I'm pleased you're now sorted out. I do agree that discussions around suppliers should be open so other potential customers are aware. Wherever there is good, there is evil so it's only fair for people to know. Freedom of speech.
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Old 17-10-2006, 12:37 PM
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Ric
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Hi Al, great to see it all was resolved in the end.

cheers
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  #4  
Old 17-10-2006, 12:48 PM
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jjjnettie (Jeanette)
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Happy to hear it's all sorted.
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  #5  
Old 17-10-2006, 01:07 PM
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janoskiss (Steve H)
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That's no good Al... What are we going to do with the lynch mob now?! ... we could send them after some spammers, I guess.

Glad you got your refund, Al. Now don't spend it all at once!
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  #6  
Old 17-10-2006, 01:07 PM
casstony
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As far as the retailer being unhappy about us being unhappy - tough. They need to take any perceived injustices on the chin given that they were involved in a transaction causing much angst to a customer. An apologetic stance gains goodwill from customers. The customer is always right.
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  #7  
Old 17-10-2006, 01:22 PM
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netwolf
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Excellent news Sheeny. I am glad Scott sorted it out for you.
There are always two sides to any story.

Regards
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