Thanks, Johnny. I am afraid it is too far gone.

A search on the net reveals that many people had this problem from the very beginning and got a replacement. Maybe I should really have told them back then. Hopefully they won't blame me now.. I have been unhappy with it from the very beginning.
Luckily it is not terribly expensive. It costs just over $40 in Germany, and the SW itself is more expensive than here in Germany, so logically the replacement shouldn't be more expensive than in Germany.
Anyway, Bunnings basically said it is very cheap metal (they didn't say "rubbish", but I think that's what they meant - they looked at it in disgust!)
Unfortunately I have to wait for their reply now... And there is not even an indication of how long it will take. I wasn't even given a case number. After submitting my request I did get a message that it went through, but no reference number or how long it will take. Nothing.
I'll try what you said when I have the new one.