3.35 Skyscan update help

[apaulo (Paul)]

Hello
Ok i decided to update the skyscan for the NEQ6pro hand controller.
Downloaded the new firmware and the updating program. Pressed 0 and 8 together and connected the power. Connected the serial port to the middle port of the hand controller.
The firmware will not upgrade "Firmware upgrade failure reconnect power and try again"
Ok tried the auto connect program and it can't see the controller. But when i remove the serial lead the HC option doen't work. So i know its connecting.
Can reconnect the hand controller back to the mount..It simply wont turn on unless I press 0+8 together. How can I get it back to normal mode and out of update mode?
Paul.

[coldknights (Cathy)]

How I updated my SynScan Hand Controller


Unzip the firmware file it helps !

Hi thought it might be useful to write this down for others to read.
Now you have a USB to RS232 adaptor put the disc in the computer CD or DVD reader on your computer select the correct driver from the list to correspond to the operating system you have .
Click on that file and install the driver when it is is finished click finished.
Next plug the USB to RS232 adaptor into a your USB port on your computer.
The operating system will pick up that you have just plugged something into a USB port and will finish installing it,once it has finished it will tell you "Your Device is installed and ready to use".
While installing it may tell you what coms port it is as well if not go to device manager and have a look at the coms port and unplug the USB to RS232 adaptor and plug it in and you will see it come up in the device manager and you will be able to see what com port it is on.
Ok for example let's say it is on com port 7 for this exercise.
Next download the firmware and firmware loader from SkyWatcher website easiest to put it on you desktop for the next steps.
Once you have downloaded it and unzipped it start the firmware loader version 3
A box will come up first ( untick the Autoselect com port ) for this exercise we will say it is com 7 .
Then click on the browse button and find the update file you put on you desktop say for example 3.35 highlight the file by clicking on it and click open and it will now that file will be in the box window.
I then disconnected the hand controller from the mount and disconnected the cable from the bottom of the hand controller as well.
Next I connected the power lead that goes to my mount to the power connector on the bottom of my SynScan Hand controller.
Next I connected the Rj11 plug into the RS232 port on the Bottom of the SynScan hand controller ( which is the plug next to the socket that the lead from your hand controller to mount goes to.
Next I plugged the other end of that lead which is a 9pin DB9 into the DB9 end of the USB to RS232 cable adaptor.
Next I held in the Zero button and the 8 button in as I was turning it on which puts the hand controller into update mode and will display something like "SynScan update version ?.??.
Next I press the setup button once and it will display a Mi on the display.
Next I click on the update button on the pc and I waited till it said it had finished.
Then I closed the firmware loader program off turned the power to the hand controller off disconnected the power plug and the RJ11 from the bottom of the hand controller .
I then re plugged the power lead back to the mount re plugged the cable from mount to the hand controller up.
I turned the power on and the hand controller beeped and the new firmware was loaded showing version 3.35 set the setting for this location and enjoyed the new firmware.






Sent from my iPad

[apaulo (Paul)]

Ok Cathy
Update done, talking to the mount ok looks like I owe you a drink.
Thank you for your help
It seems the rs232 com port was working and talking to the hand controller at first, then it will stop. I am thinking the baud rates maybe too fast or something else concerning the communication speeds. After great help from Cathy I pressed "Setup" in upgrade mode and the symbol "Lo" appeared. I then restarted the process and it worked.
Regards Paul...