Feel your frustration Peter !
Many years ago I purchased a shed at around $3500, 9 months of phones calls they eventually delivered the parts, minus installation (part of the contract).
Went to the receivers meeting to find out they were trading whilst insolvent. I came out relatively unscathed. Talking to other folks, they shelled out thousands more and lost the lot. I was luckily enough to get the shed all intact, but it was through persistent 'harassment'.
What annoys me is the same people will set up shop elsewhere under a different name, Pty Ltd and get away with it.....
These places need to be named and shamed.
It would be interesting if the radio station who flogs their advertising makes mention of anything during there talkback segments......something tells me it will be 'All quiet on the Western front'....
Norm
PS: I've bought couple of products there in the past, very, very average service. So so products.... Cass Brothers are much better IMO, but you do pay a price.