Internet Service Providers

[Colin_Fraser]

I'm thinking of moving away from Telstra and was wondering if any members use Westnet (iiNet) and if so, is the service they provide okay?
Any feedback will be appreciated.

Thanks

[GTB_an_Owl (Geoff)]

iinet have had a good reputation in the past

geoff

[Blue Skies (Jacquie)]

I'm a long time (10+ years) iiNet user and have had very few problems with them. The worst was probably asking for a quota upgrade and having it stuffed up in the local exchange but I've generally found them to be pretty good. I usually find it a no-fuss service. I see they have recently changed their domain-hosting capacity and now offer sites that support SQL databases, which they didn't a few years a back, but they're not the cheapest (never have been). Being a born and bred sandgroper I wanted to support a WA company back then and I've not been sorry I did. That's my 2c worth.

[M110 (Andrew)]

I have been with Dodo for about 3 yrs. They are only ISP I am totally happy with. Not had one problem with them. Have had a lot ISPs in the 15yrs since the days since the bad old days of 28.8k dial up modems. And nobody can beat $40 a month for unlimited D/L.

[Poita (Peter)]

I've been with iinet on and off for 10 years. Used them at many businesses as well. The best support in the business. Good phone support that is not outsourced to countries where English is a second language. Good tracking and follow through with any issues. Have always found them to be the best service all round.

[LewisM]

Been a Westnet user for about 6 years. NO PROBLEMS WHATSOEVER! Every issue you may have is instantly resolved (where possible), Customer service is in AUSTRALIA (isn't that a novelty these days!), tech service actually know what they are doing and don't read a script.

I do not intend switching from Westnet any time soon. I did notice SOME changes (slightly negative ones) after the iinet merger/buy-out, but those seem to have been resolved, since I believe iinet found Westnet's "way" better

Just a brilliant ISP.

Here's a simple example - since moving to our new home, I have not had the occasion to ring Westnet since they reconnected here (free, I may add). That's been 3 years!

[rat156]

Hi Colin,

I have a friend who swears by them. Whereas I swear at mine (Telstra). Unfortunately for me I have cable, which is faster and all, but restricts the number of ISPs you can have.

Of course you should check to see when the NBN comes by your neck of the woods, this should open up your possibilities as well.

Cheers
Stuart

[troypiggo (Troy)]

I've been using iiNet for about 10 years I think. No complaints at all. We use Bigpond at work, and iiNet are lightyears ahead of them.

[bobson (Bob)]

I've been using iinet for well over 8 years now and am happy with their service. If there is a problem support is always there. What I like is you don't have to wait in the cue but leave your preferred phone number and they call you back when your turn comes up.

Good mobile phone deals as well.

cheers

bob

[EricB (Eric)]

I have been with iinet for over 10 year (internet and phone), I haven't have any problem. Their customer service is very good.

Eric

[Colin_Fraser]

Thanks very much for the responses. Looks like iinet is getting a new customer in the morning.
Thanks again

[Colin_Fraser]

Could not wait until tomorrow. Joined and got a great combo deal.
$100 a month for 100G plus free local and free STD calls, free setup and a Bob2 modem with phone and answering machine at no extra cost.
Also got a mobile phone SIM card with $165 credits per month.

[Colin_Fraser]

Finally got rid of Telstra and now with Westnet. Amazing difference.
Speed increase from 3-4Mbps to a whopping 12Mbps.

[LewisM]

They must have changed their deals since we joined (and they will always honour old deals it seems) - we get 200 GB for $99.95, with the phone etc.

I see that deal is not available any longer.

[Colin_Fraser]

Originally Posted by LewisM

we get 200 GB for $99.95, with the phone etc.

I see that deal is not available any longer.

That's a pretty good deal. They have a similar deal but only if you are within their network.

[GraemeT (Graeme)]

I started with ozemail who were then taken over by iinet, overall about 14 years with the one ISP. I never had any problems with them. Recently, I had some difficulties with a new computer, iinet's tech help was incredible, solving a problem not of their making, on the phone for over 2 hours (their cost - call back) working through the problem. Then my wife's Apple developed a login problem, (Apple's fault, not theirs) which Apple had 3 goes at unsuccessfully fixing. iinet took remote control and fixed the whole thing in minutes.
I've nothing but praise for them!