poor dealings with a vendor.

[Matty P (Matt)]

That's great news,

It's a real bonus for all the problems the vendor gave you. I haven't had any problems with any vendors and I hope to keep it that way.

[erick (Eric)]

Originally Posted by monoxide

full props to the manager/owner for that, what a champ

These days, the cluey ones will be monitoring the fora - perhaps this one was. Glad it worked out well for you Tj

[MrB (Simon)]

Originally Posted by erick

These days, the cluey ones will be monitoring the fora - perhaps this one was. Glad it worked out well for you Tj

I was going to say exactly the same thing.

It's surprising how many retailers I see in the various forums I haunt.
Some of the forums even have a retail section where the retailers can start threads for feedback and discussions and they have 'Retailer' in red under their username (like where mine says 'Registered User') so you can tell if they're a bit biased or not in a particular discussion on their product(or someone elses!).
*EDIT, actually, it says 'resU deretsigeR'

They are out there.

[whmacs]

Hi Guys,
Just a bit of info that might help out in the future with credit card purchases. If you buy something on a credit card and do not receive the goods, ring your bank and say that you would like a 'charge back' on an item you didn't receive. The bank will send you a stat dec form to fill in. Once you send the form back they will refund your card and go after the merchant. All the major banks honor 'charge backs' in Australia, its just not that well known.

Regards,
Stephen

[matt]

Yes.

'Charge back' is a good option and don't be afraid to use it if you believe a vendor's behaviour is beyond the pale.

I'm of the opinion you shouldn't have a charge processed against your credit card unless the item has shipped. Pure and simple.

I'm sure there are different opinions on this, though. That's the nature of opinions

[MrB (Simon)]

Originally Posted by matt

Yes.
....
I'm of the opinion you shouldn't have a charge processed against your credit card unless the item has shipped. Pure and simple.
....

That reminds me of a service provided by a photography classifieds magazine, the service acts as a third party in transactions, you pay the third party, the goods are sent to the third party, when both have arrived, they do a 'crossed arms' thing so the vendor gets the cash and you the goods. Costs more obviously, but great for expensive purchases.

I reckon there's a massive opportunity there for someone(with a big warehouse ) to start a business offering the same service for everyone, like for 'fee-bay' purchases etc etc.

[monoxide]

Hi guys,
just thought id let you know i recieved my ED80 today and just had first light

although pretty awkward as i don't have a diagonal around the place (this is my first refractor), the view i just had of M42 with my 24mm Pano was excellent and i can see that it will replace my 6" newt on the HEQ5 as the focal lengths are fairly similar

[Ric]

Hi Tj, I'm glad to see it all came good for you and first light was enjoyable.

Hi Stephen, thanks for mentioning about "Charge Back" I had never heard of that before but it sounds like a very handy thing to know about.

Cheers