Ever feel like you are being ripped off or everyone else is trying to get rich at your expense- recently I had my laptop upgraded to 8gb memory and was charged $120 - which I thought was a bit rich considering the ram only costs between $10-40, the service guy only took about 15 minutes to undo the case and install. While I was there he suggested upgrading the HDD to SSD (cost $350) to improve performance and replace the battery as it was showing signs of wear (cost $150), both would take no longer than 15 minutes to replace. The time consuming part is cloning the existing HDD to SSD, no actual labour involved. Now me being a bit computer savvy I went on-line and purchased a reputable 500gb SSD for under $100 inc postage, from an Australian supplier, this came with the cloning cable and free software, saving myself $250. A replacement battery can be purchased for around $50, so that is next on my list of things to do. OK I know he has to pay rent and cover overheads but fair crack of sausage.