#1  
Old 09-07-2020, 08:13 AM
zzchaozz
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Join Date: Aug 2019
Posts: 14
Problem with Atik EFW3 wheel

I have a serious issue with this filter wheel which has been ticking me off recently.

The wheel has a good build quality. Run solid for the first 1-2 hours, then suddenly it indicates wrong filter slot, goes to a wrong filter, doesn't move, motor completely stops.

Everytime it acts up, I have to go outside, unplug the power cable and plug it in again multiple times to make it goes normal again.

Has anyone got a similar experience? Any ideas which causes it to happen? Really need some advice on this.

Thanks.
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  #2  
Old 09-07-2020, 08:36 AM
brisen (Brian)
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Location: Caboolture, Australia
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Have you update the drivers to the latest version from the Atik site. There was a bug in the driver software that has apparently been fixed in the updated drivers they published late last week.

Brian
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Old 09-07-2020, 11:11 AM
zzchaozz
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Thanks, I've just updated the driver. Pulled off everything, clean them up, check for cables then put back together.

Will see tonight or tomorrow if the problem still occurs.
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  #4  
Old 11-12-2020, 03:24 PM
zzchaozz
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Right, the issue with the EFW3 was that its mechanic counter was wrong, I had to send back to Bintel for a warranty repair and everything is well. Bah, still troublesome,
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