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Old 10-05-2024, 09:23 AM
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copperg (Garry)
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Join Date: Nov 2010
Location: Tamworth, NSW, Aust
Posts: 4
SyncScan Pro App won't connect to WiFi Dongle

Hi Guys,
I have one of the older Sky Watcher SyncScan Mounts that came with a 125mm maksutov. A great little mount & will track spot-on all night but I only use it now and then eg, when I need to set up away from my observatory to shoot a comet.

The problem;
I use the mount with the Sky Watcher WiFi Dongle. It still works fine with an older 7in Tablet and an older version of ScncScan Pro.
With both being 4-5yrs old it doesn’t display the features like comets etc ofthe latest SyncScan Pro version..

So I downloaded the latest SyncScan Pro App onto my new Samsung phone about 2 weeks ago.
It worked fine and connected to the WiFi Dongle and operated the mount perfectly for about 3 nights.
But - since then it refuses to work with the Samsung Phone. The phone’s WiFi is still connecting to the SyncScan WiFi OK but when I hit the “Connect” button in the SyncScan Pro App, an error message now shows on the App screen in an Error Box saying;
Cannot Connect,
Negative Response, with a
& Cancel” button.

It also refuses to work with the LapTop Version also downloaded recently and gives the exact same error message.

I haven’t been game to download the new App version to the 7In Tablet in case it will also throw an error, too.

I haven’t been able to get a response from emailing SW Aust so far.

I rang the retailer I use for any thoughts – he suggested as the phones are always searching for an internet connection, that the phone is continually hunting for another connection & I should go into Phone Settings and tell it to stay connected. That didn’t seem to have any effect.
There's probably some setting to do with the WiFi that I'm missing.

(The SyncScan Pro App is putting up the error so maybe its a bug in the new version as both phone & lap top have same issue.)

The phone & LapTop both find & attach to the WiFi Dongles WiFi ok.

Galaxy A23 5G Phone (SyncScan Refuses to Connect)
Android Version 14
SyncScan Pro Version2.4.27 Downloaded April 2024

7in Lenovo Tablet (Works fine – less features)
is running Android 5.0.1
SyncScan Pro Version 1.17.0

Any Suggestions please???
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Old 10-05-2024, 10:21 AM
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iborg (Philip)
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Join Date: Feb 2015
Location: Lynbrook, Australia
Posts: 637

I recently had a somewhat similar issue, with different brand of equipment.

In my case the IP address and port where wrong in the phone.

Are you able to check the IP address that the mount is using?

Good luck.

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