#1  
Old 18-01-2013, 08:58 PM
RickS's Avatar
RickS (Rick)
PI cult recruiter

RickS is offline
 
Join Date: Apr 2010
Location: Brisbane
Posts: 10,584
Warranty on camera sensors

I just managed to get the sensor in an Apogee U16M replaced under warranty. I bought the camera secondhand but only a few months old and basically unused. I checked with Apogee that they would honour the warranty before I bought it and they said they would. And indeed they did, asking me to send the camera back once I demonstrated that the sensor performance was not within spec. So, kudos to Apogee and especially their sales manager, Tim Puckett, who was very helpful.

The thing I learned during this process, however, was that some (all?) camera manufacturers don't provide any warranty on the sensor itself. That is provided by the sensor manufacturer - Truesense Imaging, Inc. (previously Kodak) in this case. The warranty on the sensor may be shorter than the warranty on the camera itself and it starts when the sensor is shipped by the manufacturer. In my case, a camera that had only been in Australia for a few months had just a few days left on the sensor warranty. I got it back to Apogee just in time!

The other thing I learned is that this process can be slow. I returned the camera in early October and it just arrived back today. The bulk of the time was waiting for Truesense to evaluate the sensor and provide a replacement.

Hope this info may be useful to others. Make sure you check out the sensor on a new camera carefully and do it ASAP.

I love the camera, BTW. It's obviously built to a very high quality standard and the cooling is amazing, albeit slow. I can get to 60C below ambient no trouble at all. The filter wheel is very precise and solid with no flex at all. I'm really looking forward to getting it out under some dark skies on my FSQ-106ED and AG12.

Cheers,
Rick.
Reply With Quote
  #2  
Old 18-01-2013, 10:09 PM
ozstronomer's Avatar
ozstronomer (Geoff)
Registered User

ozstronomer is offline
 
Join Date: Jul 2007
Location: Brisbane
Posts: 958
Rick,

Good to hear the camera is sorted, now to get some clear skies to gather some data
Reply With Quote
  #3  
Old 18-01-2013, 10:28 PM
RickS's Avatar
RickS (Rick)
PI cult recruiter

RickS is offline
 
Join Date: Apr 2010
Location: Brisbane
Posts: 10,584
Thanks, Geoff. I've just kicked off a bunch of calibration frames so I'll be ready for those clear skies

It's +30C in my office and the camera is chugging along at -30C with cooler power at 63%
Reply With Quote
  #4  
Old 19-01-2013, 08:37 AM
gregbradley's Avatar
gregbradley
Registered User

gregbradley is offline
 
Join Date: Feb 2006
Location: Sydney
Posts: 16,912
Looking forward to seeing some images with that camera and your AG12.
Its a good choice for that scope as its one of the lighter 16803 cameras and thinner so less flex.

Greg.
Reply With Quote
  #5  
Old 19-01-2013, 02:25 PM
RickS's Avatar
RickS (Rick)
PI cult recruiter

RickS is offline
 
Join Date: Apr 2010
Location: Brisbane
Posts: 10,584
Quote:
Originally Posted by gregbradley View Post
Looking forward to seeing some images with that camera and your AG12.
Its a good choice for that scope as its one of the lighter 16803 cameras and thinner so less flex.
I'm looking forward to some images too, Greg! Hopefully not long if the weather improves.

I have the D9 body on my U16M and I think it is actually a little heavier than the Proline. Will have to see how it goes... I also have a STL11K which is quite a bit lighter and also has self-guiding so it will be interesting to compare the two.
Reply With Quote
  #6  
Old 19-01-2013, 04:24 PM
Tandum's Avatar
Tandum (Robin)
Registered User

Tandum is offline
 
Join Date: Apr 2008
Location: Carindale, Brisbane.
Posts: 4,149
Get some of that -60C delta goodness over here Rick, it's hot enough to roast beef outside ..
Reply With Quote
  #7  
Old 19-01-2013, 06:12 PM
naskies's Avatar
naskies (Dave)
Registered User

naskies is offline
 
Join Date: Jul 2011
Location: Brisbane
Posts: 1,865
Glad to hear you have your camera back. Thanks for clarifying the sensor warranties too.

Quote:
Originally Posted by RickS View Post
It's +30C in my office and the camera is chugging along at -30C with cooler power at 63%
That's some impressive cooling!
Reply With Quote
  #8  
Old 21-01-2013, 01:37 PM
OzRob's Avatar
OzRob (Rob)
Registered User

OzRob is offline
 
Join Date: May 2009
Location: Thailand
Posts: 446
I have just found out that with QHY cameras the warranty for the sensor is only one year. The same is true for the TEC and the fan.
Reply With Quote
  #9  
Old 21-01-2013, 01:54 PM
Terry B's Avatar
Terry B
Country living & viewing

Terry B is offline
 
Join Date: Mar 2006
Location: Armidale
Posts: 2,780
Quote:
Originally Posted by RickS View Post
I just managed to get the sensor in an Apogee U16M replaced under warranty. I bought the camera secondhand but only a few months old and basically unused. I checked with Apogee that they would honour the warranty before I bought it and they said they would. And indeed they did, asking me to send the camera back once I demonstrated that the sensor performance was not within spec. So, kudos to Apogee and especially their sales manager, Tim Puckett, who was very helpful.

The thing I learned during this process, however, was that some (all?) camera manufacturers don't provide any warranty on the sensor itself. That is provided by the sensor manufacturer - Truesense Imaging, Inc. (previously Kodak) in this case. The warranty on the sensor may be shorter than the warranty on the camera itself and it starts when the sensor is shipped by the manufacturer. In my case, a camera that had only been in Australia for a few months had just a few days left on the sensor warranty. I got it back to Apogee just in time!

The other thing I learned is that this process can be slow. I returned the camera in early October and it just arrived back today. The bulk of the time was waiting for Truesense to evaluate the sensor and provide a replacement.

Hope this info may be useful to others. Make sure you check out the sensor on a new camera carefully and do it ASAP.

I love the camera, BTW. It's obviously built to a very high quality standard and the cooling is amazing, albeit slow. I can get to 60C below ambient no trouble at all. The filter wheel is very precise and solid with no flex at all. I'm really looking forward to getting it out under some dark skies on my FSQ-106ED and AG12.

Cheers,
Rick.
I am not sure that this is correct as Aust law allows a reasonable time for warranty, not just what the manufacturer feels like giving.
From the ACCC website:
http://www.accc.gov.au/content/index.../itemId/322947


How long do consumers’ statutory
rights apply?

Statutory rights are not limited to a set time
period. Instead, they apply for the amount of time
that is reasonable to expect, given the cost and
quality of the item.
This means a consumer may be entitled to a
remedy under their statutory rights after any
manufacturer’s voluntary or extended warranty has
expired.
For example, it is reasonable to expect that an
expensive television should not develop a serious
fault after 13 months of normal use. In this case,
the consumer could argue the item was not of
merchantable quality and ask for it to be repaired,
even if the manufacturer’s voluntary warranty had
expired.
Who must provide a remedy?
Sellers – Each sale is a contract between the
seller and the consumer. So if the seller breaches
the contract by providing goods that do not
meet a statutory warranty or condition, it is their
responsibility to provide a remedy.
If a seller has to return goods to a manufacturer
for assessment or repair, the seller should arrange
delivery.
The law allows sellers to recover the cost of the
remedy from the goods’ manufacturer or importer,
if the problem was related to a manufacturing
fault.

Passing on responsibility for a remedy to a
manufacturer

Because each sale is a contract between the
buyer and the seller, consumers are entitled to
insist that the seller provide them with a remedy,
even if a problem is due to a manufacturer’s fault.
It is a breach of the Act for sellers to mislead
consumers about this right – for example,
by claiming they can do nothing and that the
consumer must contact the manufacturer for a
remedy

From reading this, the retailer of the Apogee camera has to honour the warranty even if the kodak sensor is out of the manufacturers warranty.

Last edited by Terry B; 21-01-2013 at 08:27 PM. Reason: typo
Reply With Quote
  #10  
Old 21-01-2013, 02:04 PM
RickS's Avatar
RickS (Rick)
PI cult recruiter

RickS is offline
 
Join Date: Apr 2010
Location: Brisbane
Posts: 10,584
Quote:
Originally Posted by Terry B View Post
From reading this, the retailer of the Apogee camera has to honour the warantee even if the kodak sensor is out of the manufacturers warantee.
Terry,

You might have some joy with that if the retailer is in Australia.

Cheers,
Rick.
Reply With Quote
Reply

Bookmarks

Thread Tools
Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT +10. The time is now 07:54 AM.

Powered by vBulletin Version 3.8.7 | Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.
Advertisement
NexDome Observatories
Advertisement
Testar
Advertisement
Bintel
Advertisement
Limpet Controller
Advertisement
Astronomy and Electronics Centre
Advertisement