Firstly, my apologies for resurrecting this topic....
I am including a couple of emails below, after recieving a request by Lyle Rumble of Sky and Space to do so.
Lyle believes my 2 original posts to be misleading and is requesting this action to take place.
So here they are, for you all to peruse and make informed decisions on, the names have been altered to protect my and my partner Lee's privacy, she originally made the subscription.
I should also mention that this post in no way represents an admission of liability or wrong doing on my behalf and is posted purely in the interest of peace and harmony!
Emails begin......
Hello Lee
Mario sent to me today the copy of an email (see
below) that he sent you.
A little while ago this evening, I was alerted by
one of the many supporters of 'Sky and Space' to
view a post that your partner, Darren xxxxx, made
on a local astronomy forum - Iceinspace.
(A copy of that post is attached.)
I have just now visited that forum and, quite
frankly, I was somewhat flabbergasted by Darren's
reckless and derogatory post. The ensuing flak that
such an irresponsible post (No. 01) has created for
'Sky and Space' is certainly reprehensible and
potentially libellous.
I have also now seen a second post (No. 35), also
attached, made by Darren that has further totally
misrepresented the situation. This second post
in no way indicates the facts as to what happened
as explained to you by Mario.
This is so much so that I believe Darren's two posts
have been vexatious to the extreme. For some very
strange, inexplicable reason he has decided to vent
his/your spleen against 'Sky and Space'.
We would be writing to Darren direct but we do not
have his email address.
We have many, many thousand of very happy readers.
I acknowledge, like most businesses, we also have
a small number of people who have a very legitimate
complaint (and we work hard to fix any such problems
and satisfy those folk).
Also, we have a handful of mischievous troublemakers
(who strangely enough all seem to be on the Iceinspace
forum).
We do not want to waste our time and energy with
those few mischievous people who have no real
constructive criticism to offer but are merely intent
to cause us problems.
I have learnt many years ago that there is a very
small number of people who cannot be satisfied and
in trying to do so you inhibit your ability to be of
service to the many, many thousands of other people
who share the ideals of a 100% locally-owned and
100% locally-produced magazine.
With this in mind, we would prefer not to have you
as a subscriber as we believe you (or at least
Darren) fit into the mischievous category.
Therefore, tomorrow I will be sending to you, via
Express Post, a full refund of the $44 subscription.
This means we will have sent you three magazines
at no charge but we'll write that off to experience.
Upon receipt of the re-sent magazine and of the
refund cheque I would expect that you post Mario's
email and this email onto the Iceinspace forum so
people can see the true facts.
I would also advise we reserve our rights to pursue
any/all legal redress to have this matter resolved
in a satisfactory manner.
I look forward to receipt of an email from you when
the above post has been actioned.
Lyle Rumble
Publisher and Managing Editor
==================================
-------- Original Message --------
Subject: Re: Subscription problems
Date: Thu, 18 Oct 2007 14:04:27 +1000
From: Mario Nucifora <
Mario.Nucifora@SkyandSpace.com.au>
To: Lee xxxxxxx
Lee xxxxxxx wrote:
> Hi
>
> I have emailed you a couple of times now with no
> response.
>
Hello Lee
Thanks for your email alerting me to a problem. The
only other email I have received from you is the one
dated 7 August 2007 where you requested for the
subscription to be changed to start with the Jul/Aug
2007 issue. This I did and I sent you the magazine
together with the DVDs ordered.
This previous 7 August email you sent had a Subject
Line' headed 'oops'. If these other above referenced
emails (that I did not receive) had other similar
obscure Subject Lines then perhaps they were blocked
by our spam filters.
For obvious reasons, we are keen to ensure that all
valid emails get through. So that I may investigate the
problem further and avoid a repeat for someone else
would you please forward me these emails from your
Sent folder in an email showing the above Subject Line
as per this email (as we know that at least this got
through this time ok).
> Back in August I paid for a subscription with
> your magazine and am
> still waiting for the
> current issue to be delivered.
The current issue of Sky and Space Magazine has
been mailed out to all subscribers by our mailing
house (I did double check the data base and you
are definitely on it so - there is no problem at our
end). As you have not received your magazine
then obviously it has gone astray in the mail.
With the very high volume of mail we send out, we
find that invariably there are a few magazines that
do not get properly delivered. When that happens -
we automatically send a replacement.
Over the last 19 years of publishing the magazine we
have had numerous 'discussions' with Australia Post
who deny all responsibility to the point we have now
given up even raising it with them. We simply replace
any lost issues and we absorb the added costs.
However, I do apologise on behalf of Australia Post.
> This was a gift for my partners birthday, Darren
> xxxxxx, who has also
> emailed you regarding this, with again no reply.
Again - I have had no email from Darren. As
mentioned above, please forward me Darren's email
so that I can look into the matter and we can avoid a
repeat of the problem.
>
> I now notice that you are finally advertising the
> Sept/Oct issue to be
> in stores today (besides the fact that it is only
> 2 weeks til the end
> of Oct), I was under the impression that
> subscribers recieve their copies before mass
> distribution.
>
Yes - we do our best to have the subscribers get
their magazine first. It is a pity in your case this
did not happen for you. I do apologise you have
become embroiled in this Australia Post problem.
> I would dearly love, and think I deserve, an
> explaination as to what
> is going on.
> Regards
> Lee xxxxxxx
> xxxxxxxxxxx
> Karratha WA
> 6714
I confirm that a replacement magazine is being sent
(via Express Post) to you today. Would you please
confirm receipt as I would not like to find out that
it too has been lost!
I look forward to receiving copies of the emails
that have not been previously received and to
being of further service to you.
Yours sincerely
Mario Nucifora
Operations Manager
=================================== ==============
Sky and Space Magazine
The premier astronomy and space
magazine for the southern skies.
Guaranteed to be 100% genuinely
produced in Australia and wholly
Australian owned - since 1988.
PO Box 1690, 23 Bronte Rd
Bondi Junction NSW 1355
SKY and SPACE : What a Let Down
