I've never heard so many fond names for telstra

I've been using iinet for a few years (sorry to hear your experience wasn't so great Gem) and i haven't had any dramas at all.
I pay around $130 a month which includes everything, and as i use voip all my calls within Aus are free. (but after reading some comments below i might need to look into other plans

)
Sykpe is worth looking into too. it is free and all you need is a mic and speakers and maybe a camera (or a headset) but i find it too hard to sit and stay attached to the pc while i'm talking.
I prefer VOIP and you don't need anything but a normal phone and you plug it in to your modem. You will need to get your isp to activate it at their end and then away you go, just like a normal phone. I pay $9.99/per month for this, but with the number of calls i make it saves me heaps. they WILL charge you for os calls, calls to 13 numbers and mobiles. but if you're only making 6 calls a month

it's probably not worth it.
Unlike some providers, if i go over my quota for the month, iinet email to warn you to slow down and after that they just reduce your speeds, but they don't charge per mb or anything. so far we've only come close to our quota twice and with all the downloading in this house, that's not bad.
we've got 2 laptops and one pc and with them all running (which seems to be 24/7) and the kids do notice lag in their games during peek times, but otherwise it's not so bad. and it usually has a lot to do with what
they are doing. my dining area looks more like timezone and i'm starting to wonderif i even need a table in here
good luck with it all JJ

life is so much brighter without 'pondscum'