Good news at last. I now have a brand new (cylindrical) OTA courtesy of Andrews (Luke in particular). Because the original was insured, they took care of dealings with the carrier and I got the replacement within 2 weeks (the carriers still managed to punch a big hole through the side of the box, but missed the OTA this time). Am pleased at the outcome, but this sort of thing really should not happen in the first place. Thanks to all who gave advice and encouragement. Regards Ray.
Good news for you Ray. It was just sheer luck that you ended up with the replacement damage free by the sounds. I might have to become a courier....I'm sure there's an opening for one that guarantees NO DAMAGE to any items..
I know I was freaking out when I saw the state of my 14" SW a few weeks ago! So many holes & every corner of every box totally crushed in. Luckily Skywatcher have factored this in & packed things very VERY well.
