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  #21  
Old 16-12-2010, 06:52 PM
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tlgerdes (Trevor)
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The problem with "fixing" it yourself, is that you would have voided any warranty. Even though the handset is seperate to the TV, they could argue that your fix inadvently damages other things and you would be out in the cold.

Understand your consumer rights.

Also be aware, there is a national overhaul of consumer rights coming into effect on the 1st of Jan 2011. This spell out in much clearer detail what your rights are. BUT it doesnt cover you now as you purchased under the old laws. The laws arent retrospective from what I have read.
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  #22  
Old 16-12-2010, 06:55 PM
snowyskiesau
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Might depend on the state but the choice of repair/refund/replace lies with the customer, not the retailer.
There are certain warranty rights regarding fitness for purpose, freedom from defects, etc that do not have a time period attached.
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  #23  
Old 16-12-2010, 07:57 PM
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wasyoungonce (Brendan)
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Quote:
Originally Posted by hotspur View Post
Cant really see any issue in getting a refund or exchange.
But do know your rights before you go to the store.

I'm sure they will rectify the issue ..but...you never know...so be forearmed.

good luck
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  #24  
Old 17-12-2010, 06:57 PM
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hotspur (Chris)
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re quality of electrical goods

Thanks for the advice of members.I finally have the T.V I selected.

The one we took back,had no insides in the remote at all-no printed circit

boards or wires,so the alfoil fix it would not have worked.

Had to wait a bit for the shop to swap it over.

Interesting,I see the handset has a passed sticker on it,the other did not.

Certainly one good suggestion here by a IIS member-open the box in the shop to see if bits are in there,and open battery bay-if the item has one.

Not real fussed the image quality of these new flat screen TVs I think the old ones had better contrast,and image.But that's 'progress'.

I have had lots of different tools and electrical goods over the years,It appears to me most items made between 1920 and mid 1990's,seem to be of a higher standard in quality.

The gauge of thickness of metal.plastics and material always had a better feel,like it might last!

In the good old days many items used to made in Japan,always a good sign to my mind.The U.S also used to have too much pride to make and sell lower quality goods,although I feel their standards a lowering.

English and Australian tools and electrical gear also used to be of a high standard,but all the good names have been bought out and made in various parts of Asia.

Some of the items I can think of that are still well made are Canon L lenses and Alvey fishing reels,I buried a Alvey reel in the sand at Fraser once,found it Sixteen years later with my metal detector,and still worked fine (I bought it second hand at a garage sale-and planned this test as a bit of a camp laugh,but was amazed to find it and still be useable)

Will have to check electrical purchases before leaving shop a bit better fron now on
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  #25  
Old 18-12-2010, 09:25 AM
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Cloudyagain (Neale)
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Glad you got it sorted Chris.

The consumer really has a lot of rights that most people are unaware of. We recently upgraded the kitchen and got 2 duds out of 3 electrical items (rangehood and oven). Rangehood was replaced immediately but the oven saga went on for 3 months until I finally had the sense to consult Consumer Affairs in Vic who informed me of my rights. New oven arrived in 3 days.

This is a link to the relavent laws on their website which I assume would be similar in other states.

http://www.consumer.vic.gov.au/CA256...+warranties~&3=~

Also look at the "Refunds and Remedys" link on that page. Basically this states the TRADER must refund at the customer's request if the goods are faulty, unfit for their usual purpose or do not match their description.

This stuff should be required reading for everyone who buys things! Should be taught to the kids in school.

Neale.
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  #26  
Old 19-12-2010, 05:09 PM
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hotspur (Chris)
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re poor quality

Thanks Neale.

Yes,that is a good idea,some sort of lessons in school,re customer/retailer rights.

Like someone mentioned,the quality of many electrical goods coming out of certain parts of Asia,is becoming more of an issue.Its ashame more electrical goods are not made in Japan any more,like they use to be,They always seemed to last better,and be good quality.

I've been told,these LCD's are unlikely to last any more than 3 years.The old
one lasted ten years,may be even longer.

Was,nice to get it sorted out,and watch the last couple of days of cricket,that turned out better than I expected too-a bonus!

Living here in the country,we had to use the old set top box to get channel 9

the one inside LCD,did not pick up that channel,but all the rest are OK.

Cheers Chris
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  #27  
Old 19-12-2010, 06:30 PM
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acropolite (Phil)
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Chris, I don't know where the 3 year myth came from, probably from the same bloke who reckons they all come from the same factory..
Contrast should be good on your tv, much better than your CRT at least if you bought one of the more reputable brands like Panasonic, Sony or Samsung.

Most TV's come with default settings way too bright and have many adjustments including saturation and colour balance. Both my Panasonic Plqasma and LCD needed some fine tuning to get the optimum picture quality.
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  #28  
Old 19-12-2010, 09:35 PM
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tlgerdes (Trevor)
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Quote:
Originally Posted by hotspur View Post
Like someone mentioned,the quality of many electrical goods coming out of certain parts of Asia,is becoming more of an issue.Its ashame more electrical goods are not made in Japan any more,like they use to be,They always seemed to last better,and be good quality.
Some people didnt like paying $5000 for a new flat screen TV.

Next year Kellogs are putting vouchers in the Cornflakes packet, collect 5 vouchers and redeem for a 42" LCD TV.
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