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  #21  
Old 15-01-2010, 01:15 PM
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Sorry to hear about that Mitchell, hope there's a speedy resolution.

It is really getting to the point where it's probably safer to keep your money in a sock under the mattress.

Another thought is why do ATM's have to be so open? couldn't they have a small shield over the top to stop camera's from spying on your numbers and make your banking more private.
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  #22  
Old 15-01-2010, 02:33 PM
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Make sure that you cover the keypad with your hand when keying in the numbers. Also cover as much of the front of the machines as you can with your body.

I was in a shop that sold telescopes etc and to demonstrate a spotting scope you could look nearly 300 metres down the street. At the end of this street there was an ATM. At 30+ Mag (which you could get on a good day) I could see the numbers being keyed in on the machine if the user did not stand in the way!

Baz
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  #23  
Old 15-01-2010, 02:38 PM
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Lumen Miner (Mitchell)
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Thanks for your support all, I'm in a much better frame of mind today...

Just for interests sake.
The money was withdrawn by some UK company? Not sure who, but there was three withdrawels, all incurring a overseas transaction fee.

The bank this morning said it was definatley fraudulent and they would begin investigations.

They also advised me that if it was not resolved within 7 days, they would provide an account on which I can over-draw the savings account in question until it is resolved. That's helpful atleast.


Thanks again guys.
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  #24  
Old 15-01-2010, 10:06 PM
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so does that mean the bank is going to recover the money?

there was a article on tonight's news saying exactly what has happened to you has happened to about 600 others from your area and they issued a bulletin to change your pin. All major banks were affected, they used a and . then they steel the original in the first place and substitute a modified swipe handset to record your card details and then your pin, then go back to the shop and steel it back and place back the original one. very sophisticated.
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  #25  
Old 15-01-2010, 10:46 PM
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Quote:
Originally Posted by erick View Post
Always always always! Beware someone looking over your shoulder or a camera pointed at the keypad.

Have you noticed how many people fail to do this at EFTPOS machines in the shops, let alone at the ATM.

Mind you, if you watch their lips, half them are reciting the number as they go!
I think I have PARANOIA.........

LAWYER'S ADVICE (NSW) - NO CHARGE (for a change)
Quote:
A corporate LAWYER sent the following out to the employees in his company:

1. Next time you order cheques, have only your initials (instead of your first name) and surname put on them. If someone takes your cheque book, they will not know if you sign your cheques with just your initials or your first name, but your bank will know how you sign your cheques.

2. Do not sign the back of your credit cards. Instead, put "PHOTO ID REQUIRED".

3. When you are writing cheques to pay on your credit card accounts, DO NOT put the complete account number on the "For" line. Instead, just put the last four numbers. The credit card company knows the rest of the number, and anyone who might be handling your cheque as it passes through all the cheque processing channels won't have access to it.

4. Place your work phone number on your cheques instead of your home phone. If you have a PO Box, use that instead of your home address. If you do not have a PO Box, use your work address. Never have your Centrelink Number printed on your cheques. You can add it if it is necessary, but if you have it printed, anyone can get it.

5. Run the contents of your wallet through a photocopy machine. Do both sides of each licence, credit card, etc. You will know what you had in your wallet and all of the account numbers and phone numbers to call and cancel. Keep the photocopy in a safe place (not your wallet). I also carry a photocopy of my passport when travelling either here or abroad. We've all heard horror stories about fraud that's committed on us in stealing a name, address, Social Security number, credit cards.

Unfortunately I, an attorney, have first-hand knowledge because my wallet was stolen last month. Within a week, the thieves ordered an expensive monthly mobile phone package, applied for a VISA credit card, had a credit line approved to buy a Dell computer, received a PIN number from DMV to change my driving record information on-line, and more.

But here's some critical information to limit the damage in case this happens to you or someone you know:

1. We have been told we should cancel our credit cards immediately, but the key is having the toll free numbers and your card numbers handy so you know whom to call. Keep those where you can find them.

2. File a police report immediately in the jurisdiction where your credit cards, etc., were stolen. This proves to credit providers you were diligent, and this is a first step toward an investigation (if there ever is one).

3. But here's what is perhaps most important of all: (I never even thought to do this.)

Call the three national credit reporting organisations immediately to place a fraud alert on your Tax File Number your passport number and driver’s licence number. I had never heard of doing that until advised by a bank that called to tell me an application for credit was made over the Internet in my name. The alert means any company that checks your credit knows your information was stolen, and they have to contact you by phone to authorise new credit. By the time I was advised to do this, almost two weeks after the theft, all the damage had been done. There are records of all the credit checks initiated by the thieves' purchases, none of which I knew about before placing the alert. Since then, no additional damage has been done, and the thieves threw my wallet away. This weekend someone handed it in. It seems to have stopped them dead in their tracks.

Now, here are some numbers which you might need to contact if your wallet etc has been stolen:

1. Visa Card Australia 1800 621 199
2. Visa Card International 1800 450 346
3. Lost Travellers' Cheques 1800 127 477
4. MasterCard Australia (02) 9466 3700
5. MasterCard International 1800 120 113
6. Bankcard Australia (02) 9281 6633
7. Medicare 132 011
8. Centrelink Fraud 137 230
9. Seniors Card 1300 364 758
10. Passport 131 232
others
ANZ FREECALL 1800 033 844
BankWest 131 718
Citibank 132 484
Tamworth Coles/Myer Source 2340 1300 306 397
Commonwealth 132 221
CUSCAL- MyCard 1300 135 538
GE Capital 1300 369 904
Members Equity 1300 654 998
National 132 265
St George 1800 028 208
SydneyVirgin 2000 1800 080 000
Westpac 1800 230 144
Woolworths Ezy Banking 137 288

I still didn t do it. WHY?

Cheers Nev
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  #26  
Old 15-01-2010, 10:50 PM
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Lumen Miner (Mitchell)
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Quote:
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so does that mean the bank is going to recover the money?

there was a article on tonight's news saying exactly what has happened to you has happened to about 600 others from your area and they issued a bulletin to change your pin. All major banks were affected, they used a and . then they steel the original in the first place and substitute a modified swipe handset to record your card details and then your pin, then go back to the shop and steel it back and place back the original one. very sophisticated.
Yeah, I saw that article. Three of my friends have been done also this week. One of which works with me at Bu##ings. We were wondering if they may have swapped out one of our card readers here...

Pretty crazy stuff... The last fail safe of a user was to cover there hand whilst entering their pin, so it seems even that is not enough...
Freaky times weez live in.

I got the impretion that yes, it would be paid back when they can positivley identify it as fraud. Given the recent bloom here in Sydney, I would say I am safe and it will be re-paid ASAP.
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  #27  
Old 15-01-2010, 10:56 PM
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This is a link to a Radio National Background Briefing progam on internet/banking security in this country. Download the podcast, it is very informative...

http://www.abc.net.au/rn/backgroundb...07/1955341.htm
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  #28  
Old 15-01-2010, 11:08 PM
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I got told a couple of months ago, that my credit cards were possibly "comprimised". And that was by the banks (Westpac and Comm).
They had forecasted a large hit with CC's in the coming months , by fraudsters.
They sent 2 new cards out to me, with different expiry dates.

It seems the banks info was correct.
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  #29  
Old 15-01-2010, 11:14 PM
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I hope things turn out ok Mitchell.
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  #30  
Old 15-01-2010, 11:28 PM
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Lumen Miner (Mitchell)
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Quote:
Originally Posted by DavidU View Post
I hope things turn out ok Mitchell.
They will, things always turn out alright in the end.
Just depends on your definition of "the end".

I borrowed some cash to pay my rent and for food, just need to wait it out now. I can deal with noodles for a week, just didn't want my girlfriend to have to eat them all week too.
I am just lucky I have family I can call on (I pride myself on not asking my parents for anything), some people in this situation would not have the luxury of borrowing from family, so I am grateful.
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  #31  
Old 16-01-2010, 08:04 AM
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Hope it works out ok mitchell.

I try and avoid desktop scanners if i can and stick with the atm
Until these things are physicaly built into the till or some other permanent fixture, (which does seem to be happening ) the scammers are going to keep looking for big merchants with the easily comprimised technology.
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  #32  
Old 16-01-2010, 09:23 AM
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Quote:
Originally Posted by nightstalker View Post
Hope it works out ok mitchell.

I try and avoid desktop scanners if i can and stick with the atm
Until these things are physicaly built into the till or some other permanent fixture, (which does seem to be happening ) the scammers are going to keep looking for big merchants with the easily comprimised technology.
Thanks, it's appreciated.

We noticed last night, that several of our friends in this area were also hit in the last few days. I didn't know how big this was, until I started seeing their facebook updates and their twitters.

Until the recent news the other night, I had no idea scammers had got to the stage of creating their own swipe machines for shops, so I was assuming they were the safer option than a ATM.
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  #33  
Old 18-01-2010, 09:29 AM
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We were done online a couple of years ago, to the tune of $15000. The money was being sent to Colombia, I think.

Fortunately, the Falcon (tm) was alert to it, and I received a phone call at 5am, to ask me if the transaction was legitimate. The money was blocked at the border, and was in our account by the time we got to work.

In this respect, our banks I think are world leaders, at being fair where fraud is involved.

We were also fortunate to not be affected by the McDonalds scam in Perth last year, as we were there during that whole thing, and lived at Maccas, basically.
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  #34  
Old 18-01-2010, 02:28 PM
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TO ALL SYDNEY RESIDENTS

After speaking to many people, it looks like Sydney is getting done over now.
I would advise every person with a savings card, to change your pin immediatley.

Thornleigh / Magraiths Hill Mac Donalds had a skimming swipe eftos unit dropped off at there a week and a half ago. Anyone that went there could of had their card details skimmed. I have confirmed this with the bank.

Three team members at Thornleigh Bunnings, whom did not go to Mac Donalds also had money taken from their account. I have my suspitions that a device was installed at Thornleigh Bunnings also as we all took money out of the same unit. I have alerted the bank and our loss prevention to this and they are investigating...

This is only the beginning... I think Sydney is in for a shock.
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  #35  
Old 18-01-2010, 03:14 PM
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erick (Eric)
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Want to be depressed?

Read:- http://www.networkworld.com/community/print/33210

Forget covering the entering of your PIN if they have a keyboard overlay in place.

Last edited by erick; 18-01-2010 at 04:09 PM.
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  #36  
Old 18-01-2010, 03:54 PM
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Screwdriverone (Chris)
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Quote:
Originally Posted by Lumen Miner View Post
TO ALL SYDNEY RESIDENTS

After speaking to many people, it looks like Sydney is getting done over now.
I would advise every person with a savings card, to change your pin immediatley.

Thornleigh / Magraiths Hill Mac Donalds had a skimming swipe eftos unit dropped off at there a week and a half ago. Anyone that went there could of had their card details skimmed. I have confirmed this with the bank.

Three team members at Thornleigh Bunnings, whom did not go to Mac Donalds also had money taken from their account. I have my suspitions that a device was installed at Thornleigh Bunnings also as we all took money out of the same unit. I have alerted the bank and our loss prevention to this and they are investigating...

This is only the beginning... I think Sydney is in for a shock.
Hi,

Yes, similar thing happened to me and my wife (4 weeks apart). I tried to get money out of an ATM and it ate my card and said on the screen "card retained, please contact your bank". I thought..What the ..... When I rang the bank and told them, they said my card was used at an ATM or Eftpos terminal that was known to have had a skimmed device attached to it so they AUTOMATICALLY cancelled my ATM card as a precaution. I got the new card 4 days later and they stayed on the phone with me to check all my recent transactions which were all fine. Luckily, this premptive strike by my bank (Suncorp) caught the issue before anyone could do anything. Similar thing, my wife then got an SMS (the day of the Houghy mentioned news story on ACA) from St George with the same result, again, no money left our accounts fraudulently.

The situtation was that we never used the same locations as each other so the area of penetration was obviously large. It wasnt about covering your pin, it was obviously the replaced EFTPOS machine handset that got our cards. Ironically, I noticed a few weeks ago that Maccas near my house now has a combination lock securing the EFTPOS handset to a security cable just to ward against this sort of scam.

Even so, I now sign ALL Credit transactions rather than use the pin. Coz if they aint got the PIN, they havent got much as they cant withdraw cash from your account without it.

Sorry to hear your misfortune, I am sure it will be fine and you should get your money back soon..

Cheers

Chris
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  #37  
Old 18-01-2010, 06:20 PM
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Add one more from work. That's 4 people so far.
$2900
$1400
$650
$60

All just hours after we got paid in our accounts.
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  #38  
Old 19-01-2010, 01:31 PM
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Quote:
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scary stuff

This morning I stupidly gave my debit card details over the phone to someone ringing up from my daughters piano school, wanting me to settle an outstanding bill that slipped my mind.

I didnt think about it at the time, but how easy would it be for someone to have been stealing my mail and 'pretend' to be from the school? God I am
Yep, never give your CC details to an unsolicited caller.
Geoff
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  #39  
Old 19-01-2010, 03:34 PM
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I remember getting a phone call from someone claiming to be from the NSW RFS asking for credit card donations.

When I told that I was with the RFS as well and asked him what brigade he was with they promptly hung up on me.

I in turn promptly rang headquarters in Sydney and informed them what had happened.
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  #40  
Old 19-01-2010, 07:32 PM
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Refunded!!

Well it looks like today IS my lucky day. Mearly 5 days after having the monies removed, they are now back in my account. They were deposited back in by "Bank fraud refund". It was the exact amount taken, including the international bank transfer fees, which I was surprised about.

So I am very happy now, I can pay back the money I borrowed. Rent is overdue tomorrow, so that was an added bonus too.
Happy days once again!

Thanks for your support!!

I would have to say well done to the bank, as I was not expecting to see anything soon. Good job on that one.
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