Thanks Rajah
Will have a look at your suggestion.
You know, this whole Crayford episode got me thinking last night (and I meant to post earlier) that while it's unfortunate we have the occasional disappointment or bad experience, there's also plenty of good experiences as well.
I know various dealers and individuals are often praised for their service and attention to detail.
So in that vein I'd like to hand out a few bouquets myself, to make sure I make the effort to focus also on the positive and do my bit to keep some "Karmic" balance in the Universe
Here's one for Dan at Frontier Optics. Your service and prompt replies to all my questions regarding the William Optics 2" Dielectric Diagonal was nothing short of first class. Your willingness to take the time to chat was very pleasing. It made me feel comfortable in spending the money, which I did, and the item in question looks fantastic and is eveything you said it would be.
To Steve Massey at myAstroShop. Same as above. I've had at least half a dozen conversations with Steve about a wide range of topics, all averaging about half an hour each. All of it very valuable. All of it has led to a number of purchases already and more to come, including a brand spanking new Celestron 9.25 - with a view to a new EQ6 and SynScan. Again, well done Steve.
And lastly, back to the Crayford, congrats Ron Newman at Moonlite. The same again. Plenty of questions all expertly and courteously handled. In two cases Ron replied within 5 minutes to my e-mails. Nuff said. There's $$$ heading your way too, Ron
Good old fashioned customer service and knowing your product. It's priceless, and I reckon worth whatever premium you're asked to pay on top of saving a few bucks from someone who's not got the time or interest in you and your needs as a client.
As a footnote, I reckon it'd be great if we gave out IIS awards (of some kind) for great service etc
Even if it were just some kind of voting system which led to an announcement or some sort acknowledging their effort and expertise. Yes, I know it's a commercial endorsement etc etc and you have to be careful

etc etc
But isn't that akin to plain old word of mouth, like in "the good ol' days" when people in a community would all talk to each other and give each other "the good oil"??? That's how good businesses got what they deserve ie more trade, and not-so-good businesses missed out coz they weren't being spoken of at all.
Just a thought.