Quote:
Originally Posted by Peter Ward
Que? Pete, careful mate, I answered all of your emails, even when I was in the USA...(though I do wonder about the reliability of hotel servers)....
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Peter, have a flick back through your emails and in particular at my replies to you of 25th and then 29th October. Both unanswered.
The dealer ignoired my request for help. That ois why I THEN resorted to self-help top deal with a manufacturing defect. Yoiu've got thae sequence #$se about.
I want to encourage people who buy equipment such as this to better understand the need to have a reliable backup and guarantee of support from their chosen dealer. When a scope goes out into the wide world, it is often a nightmare to unravel later problems. That is made so much worse when the buyer lives, as I do, in a relatively remote location. It has advantages in clear skies but when you have to look at driving 200 plus km to get to a post office or 1000km to get to the dealer who sold you the equipment, circumstces and basic practicalities make it extremely difficult.
Deralaer support is everything and, in my opinion, is worth spending a bit more in $$ to have the prospect of a lot less in angst later on in the event of problems.
Peter
, could have afforded a new 10" GSO...
