Cheap or what?

[picklesrules (Nicholas)]

david have you heard anything from extravisson yet?

[DavidU (Dave)]

Not a word yet. I will have to chase this one up tomorrow.

[MJ_ (Matt)]

Anything for a bargain? It was clearly a mistake on the website. I wouldnt be suprised if they had some sort of fine print to stop this happening, but probably wouldnt feel morally right anyway ripping off a business for $900 over something so small and trivial

[DavidU (Dave)]

I emailed them this morning.

"
Out of Office AutoReply: Order Process‏
From: <img id="P___1651011681" webimdisplaystyle="inline" style="display: none;"> Steve Boyle (steveb@extravision.com.au)
http://gfx2.hotmail.com/mail/w3/ltr/i_yellowshield.gifYou may not know this sender.Mark as safe|Mark as junk Sent: Tuesday, 15 September 2009 2:42:20 AM To: David Ulbrick (u@hotmail.com)
Out of Office AutoReply: Order Process I will be out of the office today 15th Sept
Best regards

Steven Boyle

[DavidU (Dave)]

An email reply
"Our website is not set up to take any payments and the account details you use are not our account numbers - We have not received any payment.

We are a wholesaler only and do not sell direct. If you like I can put you onto a retailer."

[DavidU (Dave)]

A copy of the last emails


Hi Steve, Not wanting to cause your fine company any grief (as I am an an amature Astronomer) you must be careful, the bank payment did go through with an authorisation number ( NAB#S6742096707 8-9-09 $137). Your company had the wrong price on the web site and I was billed accordingly and promptly paid.
I noted my account was credited $137 this morning. I would have a word to your IT people.
I will leave it at that. I dare say some others would not.
Good luck with your fine Astronomy equipment company.
regards Dave Ulbrick


Subject: RE: Order Process 2
Date: Thu, 17 Sep 2009 09:24:51 +1000
From: steve@extravision.com.au
To: u######@hotmail.com

.ExternalClass .EC_hmmessage P {padding-bottom:0px;padding-left:0px;padding-right:0px;padding-top:0px;} .ExternalClass BODY.EC_hmmessage {font-family:Verdana;font-size:10pt;}

Dear Dave

I am very sorry for the problems caused here but please understand that we are in the middle of setting our website up and the details at that time were in a testing transition.

This is not the Extravision bank account - these are test numbers only and are invalid. Your bank which you made the payment through would have rejected the payment because the BSB and Account numbers were invalid. No payment has been received.

The Cube Pro does not have a price of $99.00. It has a RRP of $999.00.

Best Regards

Steven Boyle

Extravision Australia

[Ian Robinson]

Hope You made a screen dump of the advert if it's been pulled since you saw it.

I've dealt with Extravision have nothing but praise for them.... still if they advertised a price for something (even by mistake, and the mistake may have been a typo by the advert maker who may not work for them) then if you placed an order , and have proof you did , they should honour it and put it down to experience on their part.

Best of luck.

[DavidU (Dave)]

I find them to be a great business as well.
Here is the emailed invoice.
Plain & simple 1x Cube Pro for $99
-------------------------------------------------
Order Number: 11
Detailed Invoice: https://secure1.ilisys.com.au/extraj...hp?order_id=11
Date Ordered: Tuesday 08 September, 2009

Cube Pro for dave Ulbrick
########## wantirna south
vic 3152
thankyou

Products
------------------------------------------------------
1 x CUBE PRO TM (IO8423) = $99.00
------------------------------------------------------
Sub-Total: $99.00
AusPOST Express Post Parcel (Insured) (Delivery to 3152 - 1
days Estimated Delivery Time*1&nbsp;boxes 0kg(s) (incl $5.00 handling $4.35 insurance) ): $33.62
Goods & Services Tax: $9.00
Total: $132.62

Delivery Address
------------------------------------------------------
dave ulbrick
###########
wantirna sth
wantirna sth, 3152
vic, Australia

Billing Address
------------------------------------------------------
dave ulbrick
######## court
wantirna sth
wantirna sth, 3152
vic, Australia

Payment Method
------------------------------------------------------
Bank Transfer or Deposit

Please use the following information to make a Bank Transfer or Direct Deposit.

Payable to: Extravision Australia Pty. Ltd.
Bank #: National Australia Bank
BSB #: 123456
Account #: 123456789

We will ship your order after we receive your payment. Please use your order number as the bank payment reference.

Originally Posted by Ian Robinson

Hope You made a screen dump of the advert if it's been pulled since you saw it.

I've dealt with Extravision have nothing but praise for them.... still if they advertised a price for something (even by mistake, and the mistake may have been a typo by the advert maker who may not work for them) then if you placed an order , and have proof you did , they should honour it and put it down to experience on their part.

Best of luck.

[DavidU (Dave)]

Today I received a signed letter of apology from the Sales Manager at Extravision and a complementary copy of Eye in the Sky book.
There seems to have been a glitch or two in their online ordring system.
I found Extravision great about the whole thing and would not hesitate in dealing with Extravision again.
After all we need to support our local suppliers.

[TrevorW]

David I could have told from the BSB and a/c numbers that they were invalid good try though