Difficulty contacting Bintel by email?

[stephenb (Stephen)]

Originally Posted by AdrianF

I sent Bintel 3 emails which were not responded to not even a bounce message.
Spent my money at Andrews instead.

Adrian

I agree with Chris, that sounds a bit harsh, mate. But you may not have meant it to come across that way, such is the problem with the typed word on the internet.

Servers and hosts sometimes have outages, and if I had 3 emails bounce back I'd be picking up the phone.

Vote 1 for phone contact. Unless it is an overseas vendor, I would rather call them personally, and get to chat to the staff. There is no substitute for that.

I'm glad you sorted out your purchase.

[marki]

I have always had excellent service from Bintel when using the phone but have had trouble getting a response by email. Sometimes if I send a second email I get a reply. I do think they need to do some work on the net side of things as when I shop on line in the US (e.g. OPT) I will get a reply within 12 hrs and depending on the time of day within minutes. Sure OPT and friends may have greater resources but like it or not they are in direct competition with Bintel and Co. I always try to give the local guys a chance first but if it becomes a chore will simply shop elsewhere.

Mark

[iceman (Mike)]

Thread being closed at the request of the original poster.

Original issue resolved.