Calling all IT experts around here HELPPPPP - Page 2

KenGee (Kenith Gee) · #21 11-03-2009, 08:49 PM

Jen from an IT guy try here http://www.microsoft.com/windowsxp/support/default.mspx

MrB (Simon) · #22 11-03-2009, 08:53 PM

Sounds like you might need to get someone to take a look at it.

There's also an option where you're selecting safe mode, to boot normaly and generate a log file. If you're lucky, the last entry into this log file when the system resets itself will be the culprit.

marki · #23 11-03-2009, 10:09 PM

Looks like Jen is really giving that computer a good talking to

:bashcom p:

Imagine the withdrawls, she has not posted for at least 5 hours

.

zeddicus · #24 12-03-2009, 01:11 AM

Is there an error message when it reboots?

When you're in safe mode, turn off 'auto reboot on blue screen' by doing the following:

Start Buttom --> Control Panel --> System --> Advanced tab --> In the 'Startup and Recovery' section, click 'Settings' button --> Under 'System Failure' section, untick 'Automatically Restart' -- Click OK twice to get out of the System area of Control panel.

Now reboot into normal mode and if you see a blue screen with white writing, write everything down (you can ignore the hex, stuff that looks like 0x6A 0x7B etc) and post here.

Very likely flaky hardware or a driver issue.

Jen · #25 12-03-2009, 05:11 PM

Quote:

Originally Posted by dugnsuz

Hi Jen,
Is your computer an ACER? If it is and you're running AVG antivirus there may be a conflict - this happened to me at work. All Acer PCs with AVG installed would restart and shut-down repeatedly, never booting up. The IT guy came and fixed it - said it was something to do with an update or such!!??. Let me know if that sounds possible and I'll find out what he did.
Doug

Hey there Doug no i dont have an Acer but i do use AVG mmm could be the little bugger giving me grief it has been doing strange things lately

Jen · #26 12-03-2009, 05:39 PM

Quote:

Originally Posted by Lyinxz

Hi Jen, I am I.T tech by trade so i might be able to help

"80gig hard drive which is totally full have over 9000 songs on there
512mega bytes RAM i have about 300mb of memory left on there"

RAM memory is random access memory so it doesn't actually store data onto it permanently.I think you mean to say you have 300mb left on your 80GB hard drive.
If thats the case, your hard drive is very full and will cause system instability.

Here is a few things i would suggest you do.
1) Remove any unneeded junk on the computer - you want to have at least 1-2GB free. Then run a DEFRAG on your local disk.

2) Go to "My Computer" and Right click on your Local Disk Drive (C:\) Choose "Properties" and then on the top Tab choose "TOOLS" . Then under "Error checking" click on "Check Now".

This can take some time , sometimes a hr or more. This tool will check your system files and the local disk to ensure it is erorr free, if errors are founded the tool will fix it.

I am quite sure this will fix your problem.

3 When you say it keeps restarting, from which point does it keep restarting? When you choose SAFE Mode, there should be a option to start windows in its last known good configuration.

Let me know how you go with the above.

Cheers,
Ash

Hi Ash thanks for the tips but it wont let me do that in safe mode its telling me it needs to access all windows files to do that
When i turn my computer on it it looks great to start with then while the blue thing is loading up going across the screen it decides to shut down and reboot over and over again thats as far as i get so i used the F8 button to its last known good configuration but that didnt do a thing safe mode is all i can do. So i dont get any errors pop up or anything like that.

So far i have unplugged it from the wall
Gave it a good clean up have about 1.3 gig free on my C drive and 5.2 on my D drive
Disabled my drivers (to scared to uninstall) would this make a difference if i did
Done a virus scan
And a computer scan using Advanced System Care

:bash comp:

zeddicus · #27 12-03-2009, 05:57 PM

*points at his post*

I'm a Unix and security admin by trade but my many transgressions in a past life have seen me subjected to Windows desktop support at times in this one.

Jen · #28 12-03-2009, 05:59 PM

Quote:

Originally Posted by RB

I think it's the best mode to keep you in Jen !

Well at least i can still come in here and use the emoticons thank god
PS- Can we have some new ones

Quote:

Originally Posted by madwayne

Too funny RB. You're a moderator, is there any way we can disable emoticans for people entering IIS in safe mode.....

Wayne

:tasd evil: hell nooooooooooooooooooooooo.........

Quote:

Originally Posted by RB

In Jen's case Wayne I'm just a moderator not a Miracle Worker.......

i have my safe mode gear on

Jen · #29 12-03-2009, 06:12 PM

Quote:

Originally Posted by zeddicus

*points at his post*

I'm a Unix and security admin by trade but my many transgressions in a past life have seen me subjected to Windows desktop support at times in this one.

Thanks Zedd, And welcome to IIS by the way i dont get any error messages but i will try what u said after dinner if ya still hanging around later i will let ya know how it went for now im all booted out So i will slowly step away from the computer feed the kids have about 20 ciggies and a can or 2 by then i will be all fresh and calm to try again

Jen · #30 12-03-2009, 10:32 PM

:bash comp:

Jen · #31 13-03-2009, 12:26 AM

Quote:

Originally Posted by zeddicus

Is there an error message when it reboots?

When you're in safe mode, turn off 'auto reboot on blue screen' by doing the following:

Start Buttom --> Control Panel --> System --> Advanced tab --> In the 'Startup and Recovery' section, click 'Settings' button --> Under 'System Failure' section, untick 'Automatically Restart' -- Click OK twice to get out of the System area of Control panel.

Now reboot into normal mode and if you see a blue screen with white writing, write everything down (you can ignore the hex, stuff that looks like 0x6A 0x7B etc) and post here.

Very likely flaky hardware or a driver issue.

ok ive done that

A roblem has been detected & windows has been shut down blah blah ....

MULTIPLE_IRP_COMPLETE_REQUESTS

check to make sure new hardware or software is properly installed etc etc.....

Jen · #32 13-03-2009, 12:27 AM

Quote:

Originally Posted by zeddicus

Is there an error message when it reboots?

When you're in safe mode, turn off 'auto reboot on blue screen' by doing the following:

Start Buttom --> Control Panel --> System --> Advanced tab --> In the 'Startup and Recovery' section, click 'Settings' button --> Under 'System Failure' section, untick 'Automatically Restart' -- Click OK twice to get out of the System area of Control panel.

Now reboot into normal mode and if you see a blue screen with white writing, write everything down (you can ignore the hex, stuff that looks like 0x6A 0x7B etc) and post here.

Very likely flaky hardware or a driver issue.

ok ive done that this is what it said
A problem has been detected & windows has been shut down blah blah ....

MULTIPLE_IRP_COMPLETE_REQUESTS

check to make sure new hardware or software is properly installed etc etc.....
I havnt installed any new software or hardware its the same i have been using for ever

leinad (Dan) · #33 13-03-2009, 04:24 AM

Jen do you have the motherboard driver disk for the computer ?
You could install all the motherboard drivers again from the disk in Safe Mode then try boot up in normal mode.

Also, have you tried booting using Last Good Known Configuration ?
When the computer boots, hit the F8 key before Windows loading screen usually appears(right after boot starts showing the POST screen - white text on black); then select Last good Known Configuration.

scarper (Mart) · #34 13-03-2009, 09:29 AM

Hi Jen, having just googled the error it seems you are not alone......one page did hit me as you metioned you were burning a DVD, do you have roxio burning software by any chance. I dont know if he resolved the issue but its worth a shot.

cheers
Mart

Kal (Andrew) · #35 13-03-2009, 01:09 PM

This is an explanation of the error. It is from a Microsoft page:

Quote:

Bug Check 0x44: MULTIPLE_IRP_COMPLETE_REQUESTS

The MULTIPLE_IRP_COMPLETE_REQUESTS bug check has a value of 0x00000044. This indicates that a driver has tried to requested an IRP be completed that is already complete.
Parameters

The following parameters are displayed on the blue screen.
ParameterDescription 1The address of the IRP 2Reserved 3Reserved 4Reserved
Cause

A driver has called IoCompleteRequest to ask that an IRP be completed, but the packet has already been completed.
Resolving the Problem

This is a tough bug to find because the simplest case — a driver that attempted to complete its own packet twice — is usually not the source of the problem. More likely, two separate drivers each believe that they own the packet, and each has attempted to complete it. The first request succeeds, and the second fails, resulting in this bug check.
Tracking down which drivers in the system caused the error is difficult, because the trail of the first driver has been covered by the second. However, the driver stack for the current request can be found by examining the device object fields in each of the stack locations.

My suggestion would be to boot into safe mode, and delete your drivers. You can do it 1 by 1 until you eventually replace the driver that is causing the error, or you can do several per boot to save time. It will mean some work as you will have to download and replace the drivers, or track down your hardware's driver CD-ROM's.

Shaun · #36 13-03-2009, 01:22 PM

Quote:

Originally Posted by Shaun

1) Shut down pc and unplug from wall
2) Take cover off the pc
3) Unplug the 2 cables going to the dvd player (the one with 3 wires is the power the other might be skinny red one or a wide flat grey one) if it is the grey flat one look for a red stripe down one side and remember the side that was on so you can put it back the same way when needed.
4) Plug pc back in wall and try to start normaly or select last known good configuration.
.

Jen, did you try my above suggestion to see if the dvd player is the problem?

Jen · #37 14-03-2009, 02:28 AM

Ok heres an update I disabled all my drivers and deleted Avg etc etc nothing changed
So after sleeping on it it is now a fresh day so i popped back in here (IN SAFE MODE) to try another option and my computer froze in safe mode
so i rebooted the computer and WOOP WOOP it finally booted yay im back for now
I just wanna say thank you for all the help you guys have tried to do for me i very much appreciated it
cheers
:th anks:

Kal (Andrew) · #38 14-03-2009, 09:49 AM

Could be something that was on the blink may have completely died (DVD drive?)

Is all your hardware still seen and working?

Jen · #39 14-03-2009, 10:47 AM

Quote:

Originally Posted by Kal

Could be something that was on the blink may have completely died (DVD drive?)

Is all your hardware still seen and working?

Yep all back to normal i enabled all my drivers again and i burnt a DVD this morning all good
Im a happy little chappy again

danielsun · #40 14-03-2009, 11:14 AM

Hi Jen I'm pretty sure I know exactly what happened to you computer and I know how to fix it and make sure that it never happens again.
You say that you have 9000 songs on there, so ,

Step 1: In you song library search for Billy Ray Cyrus.

Step2: Delete all Billy Ray Cyrus songs Especially Achy Breaky Heart.

Step 3: Restart computer and all will be restored and running better than ever.

BTW, good to hear you got it sorted.

Cheers Daniel.