Hi Geoff,
Hope this doesn't come across harsh and is by no mean intended to not appreciate the effort you and your business are putting forward.
Please, take my feedback as a suggestion of improvement rather than anything else. Appreciate, if you are in the works of addressing anything related to below feedback.
There are few red flags, that myself, as a prospective customer, would put me off in signing up for your service:
- Lack of privacy policy.
- Lack of terms of use policy.
- Lack of clear business ownership info (business name, ABN, company address etc).
- Only option to purchase the service is via a contact form.
- No clear currency of the pricing.
- Lack of definition of "forever email address".
Not knowing who the business is in 2023 is a bit, hmm, raising suspicion.
What does "forever email address" means? If the business goes under, would the email address' ownership remain (or be transferred to) with the customer?
The statement "
our Domain and Email service is hosted through Dreamhost.com, so all mainstream security and privacy concerns are met", implies your business does not understand or is not familiar with the shared responsibility model and Australian privacy requirements. For one, Dreamhost.com is US based company, so they have no requirement to comply with the Australian Privacy Act.
So, all of the above raises the question - why should we (the prospective customers) trust you with our money and our data and privacy.
Happy to be proven wrong on all my notes and see relevant clarifications provided.
PS: The website loads really slow. Not just for me, but for a number of website speed tests services I tried (including timing out on few of them).
