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Originally Posted by Ken
Phil,
I'd love to believe you but according to the young girl on the Telstra "hot line"....I WILL need a wireless phone on the "new" NBN box and a "slave" downstairs in the kitchen.
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Ken, I work in telephony and data, my days are spent installing and maintaining telephony equipment including installation and troubleshooting of NBN connected routers and associated VOIP infrastructure.
A good proportion if my time is spent fixing stuffups by service providers who should know better, telephony ports ( i.e. transfer of numbers on copper to voip) not programmed correctly, dodgey routers, just plain bad workmanship, sales and support staff with so little knowledge we have to explain to them how their equipment should be programmed.
In our experience, the worst offender is Telstra.
Many of the operators at the end of the service providers hotlines are little better than trained monkeys, mostly overseas and I suspect under pressure to handle problems without referral back to local staff.
Treat anything a sales person says as a throwaway line, the end game is getting your dollars.
I could write a book on the problems, dishonesty and particularly the incompetance I've seen in the industry over the past 12 months.
VOIP telephony had bought fierce competition, with that comes drastic cost cutting to maintain often obscene profits. In many cases that means overseas call centres, staffed by people with reasonable English skills but no logic skills or real world knowledge.
Finally if you are having FTTP installed then insist on having the NTD installed where you want it, not where the installer wants to put it (usually the easiest and quickest spot they can find) and make sure that the workmanship is to a standard that you are happy with.
If Your install is FTTN then you will be using your existing copper and little change is required apart from ensuring the VDSL router is connected directly to the incoming copper and that it's the only device connected.
