Not Happy with Anttlers Optical

[Astroman (Andrew Wall)]

Any updates on this yet Al?

[sheeny (Al)]

Just back from 2 and a half weeks holidays in Queensland (and no internet so I have 302 "new" messages on IIS to look at! )

I had a brief exchange of emails with Scott prior to leaving on hols. He checked my email address (checking it's legit I suppose), and seemed to be going through all the motions like he was going to refund my money but having said that it all seemed very slow and drawn-out.

Nothing has happened since I've been away, so I guess he's waiting to see just what I do to "take action". I'll send another email tonight, and maybe try ringing again. If I have no joy I guess I'll see what I can do through Visa and/or Paypal.

Al.

[janoskiss (Steve H)]

I honestly cannot believe this. Surely it's more trouble and worth more in man-hours for them to keep avoiding you and keep making excuses than to just paypal you the money and be done with it!

[casstony]

I'd be interested to see what people on the cloudynights or astromart forums thought of your experience with Anttlers. Anttlers might not even be aware of this forum or even care about this forum.

[netwolf]

Al, Outrageous.

Edit: Cooler heads will prevail no doubt, I ask for Anttler's to respond to Al's issues and bring this to swift resolution.

Regards

[Gargoyle_Steve (Steve)]

Pasted, as currently appears on the IIS forums front page.....

" IceInSpace Forums Statistics Threads: 13,402, Posts: 153,699, Members: 1,346
Welcome to our newest member, Anttler "

[janoskiss (Steve H)]

Originally Posted by netwolf

Al, Outrageous, Why dont you start a thread on CN (put a link to this one) about this and then send Scott and email linking to both threads. I am sure he will see the weight of the argument then. This is absolutely outrageous. I call a veto against any purchases from Antlers unitl Al's issue is resolved. I urge all memebers of IIS to not purchase anything from Antlers, perhaps even send them an email to ask them to resolve AL's issue. Just because we are on the far side of the world does not mean you can cheat us and get away with it.

I honestly mean no disrespect to Al or anyone here, but I don't think Mike would appreciate the use of the forums to launch a coordinated campaign/boycott against any dealers. There is nothing wrong with sharing your experiences good or bad, but it should probably end there.

Al's experience sure sounds extraordinary and I would be outraged if I'd been treated that way by a dealer. IME there are always (at least) two sides to every story, and without knowing all the details and having thoroughly investigated all sides, it would inappropriate to pass judgement.

I know there is no justice like angry mob justice but I think it's best if everyone makes up their own minds. I would certainly be very wary of the dealer concerned in future.

btw, CN is very strict when it comes to posting about customer-dealer disputes, and a thread like this would almost certainly be deleted.

[netwolf]

Steve, your point is noted but a community is for naught if we do not support each other in times of need. I hope Anttlers will do the needfull and come through for Al and you are correct we do not know there side of the story in this. In the time i have been on these forums one thing that I noticed that people genuenly commit to help each other out, and that is the spirit in which i made my comments.

Regards

[Dennis]

I don’t what you guys feel, but I feel a bit uneasy about identifying a new member, such as Anttler. Even as done so quite innocently and with the best intentions, I would feel concerned if it were me.

If I had just joined the forum and I saw a post broadcasting that I had just joined, I would feel slightly uncomfortable? Even disregarding the fact that I am an ordinary forum member rather than someone associated with a business.

Just another perspective, in a difficult area, with many shades of grey.

Cheers

Dennis

[matt]

Hmmmmmmmmmm.

A tricky one.

I also am torn over this one and agree we need to hear both sides of the story, but the treatment does appear to be fairly shabby

A portion of the problem appears to be the lack of action/comment from the business end of the equation. Anttler is kind of making a rod for his own back.

But I do feel the point needed to be made by Al, and that has now been achieved.

That does not preclude the need for follow-up info and updates on how this is all panning out. It's useful for all of us as members to read of others unfortunate/difficult experiences.

It's how we learn what to be wary of and how to deal/respond to tricky situations.

We do, however, need to keep some sense of balance in our reporting wherever possible and not just indugle in outright bagging IMO

(Not that I'm saying an "outright bagging" has occurred in this instance)

[iceman (Mike)]

I think the point has been made, we've only heard 1 side of the story and I think this thread has reached it's used by date.

Hopefully Al will have some positive news to report in the near future.