Bintel Super quick service.. - Page 2

xelasnave · #21 03-09-2006, 09:38 AM

When I go to Sydney the high point is a visit to Bintel. They are wonderful people. I like the way it "feels family". The first time I wandered in Don printed out a star chart for me, I had not bought anything and I was very impressed with such friendliness and help.
I have purchared gear there and been very happy. One 12 inch dob, one 70mm ar, illuminated reticle, afocal tube and ep holder, 2inch EP, and many of you will be sick of the story but Mrs Smith ( one of the proprietors) saw me struggling with the 12inch out her door and insisted on driving me to my fathers at Cheltenham. They stand out in their approach.. I like someone to smile when I spend money at their shop and treat me with respect.. Bintel stood out. I went to camera shops, bag stores ..where ever but bintel get first prize as the best business I have come across in Sydney.
If you have a problem with them they stand by you and give you priority, not like most who will pass the buck.
Good people deserve support and they will get mine all the time.
alex

Aprid · #22 07-09-2006, 02:53 AM

Shopping online with Bintel was a frustrating experience, made an order punched in my credit card details recieved a fast response "if the item is in stock it will be despatched asap if not will notify of possible delivery date" no problems so far but the item has not arrived a week an a half later and no notification of a possible delivery date. Emailed them but no reply I can only assume that the item was not in stock or got lost in the mail, just pot luck if you recieve anything from them even a reply would have been nice as the item could have been purchased in a timely manner elsewhere, this was the first time I've ordered from thier website and no doubt the last. There appears to be a huge difference between online and personal shopping at thier stores, I've shopped at the Camberwell store in the past and found the staff very helpfull and would continue shopping there.

Just my personal experience and no doubt hundreds of others would have had better ones.