look, its like this...
every store no matter what they sell or where they are has good days and bad days. its when they are consistantly bad yuo have to worry. we are blessed with some very good stores here and i am thankful for that
I too had found them helpful as I initially said. This issue is resolved now. I say we let this thread age and fade away now! I don't give up on a supplier over a couple of weeks lost viewing, sheesh the clouds have been pretty bad anyway lately.
Nuff said??
The delivery of my 20*80 triplet binos yesterday has served to dull the pain anyway! - they are awesome!
Quote:
Originally Posted by Dujon
I found the Sydney store (Rob and Mike) to be most helpful when ordering and enquiring over the 'phone.
Delivery was a day late - possibly courier problems as best as I can gather. The 'scope though was not collimated - one of the primary collimation screws was cross-threaded and the secondary/diagonal was way out of whack. I didn't know at the time but they were in the midst of moving to their new location.
All has been forgiven (and it gave me a great introduction to collimation procedures).
I work for myself and by myself. Sometimes things go wrong - a hastily written note going astray, brain fade, volume of work - there are many reasons. We are after all human. I'll forgive others their frailties provided that they forgive me mine.
So, Lee, don't give up on a supplier, any supplier, on the evidence of one transaction, disappointing though it might have been.
'Just to add my bit'. I ordered on Monday night via email, & received item on Wed morning. Now what's wrong with that kind of service? Plus, it was only a $20 odd purchase... & they cut the advertised postage costs.. Thank you all at Bintel (Sydney). ... L.
I once brought and astronomiks UHC filter from bintel (Syd). Paid my money and
had the filter the very next day at 8am in my P.O box. Some months later I
tried ordering a 13mm t6 nagler, by the time they got around to answering
my inquiry I had already bought a 10mm XW instead. I tried a few months
ago to order a 20mm t5, never got a reply so looked for a used one and
found one here. I do all my ordering online via email, no other option out
here in the bush. I rang bintel (Syd) once and got some rude grumpy old woman,
I've never rung them since. I feel if I'm going to spend my money in someones
shop, then they could at least be polite while I help put food on their table.
Maybe Bintel Melbourne gives better service! but Bintel Sydney... well this
jury is still out.
Oh dear - I just placed an internet order with Bintel this morning, I hope that I'm not in for a rough ride.....
I did receive the e-mail order confirmation message however.
Cheers
Dennis
The goods arrived this morning, well packaged; a new, beaut shiny Meade 647 Flip Mirror System. It looks a fine piece of engineering.....I only wish I had it last night, to help with centering Neptune and Triton with the x2.5 Barlow.
Thanks to the guys & gals at Bintel for their terrific service.
...
L.
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