Site time outs etc

[acropolite (Phil)]

Interesting, I couldn't get IIS yesterday either from Tassie (Netspace/iiNet), it's Ok today so far. I don't believe it's a server issue, routing or DNS server problem would be my guess.

[LewisM]

DNS server makes sense.

[swannies1983 (Dan)]

I also experienced issues yesterday (I'm with Adam Internet). No problems so far today though.

[bobson (Bob)]

I couldn't access it yesterday around 4 PM here in Perth WA. I am with iinet.

[Phil Hart]

I had a lot of trouble during the day yesterday.. and am also with iiNet?

[Dennis]

On the Whirpools Forum there is a post about a Domain Name Server (DNS) outage at www.planetdomain.com.

Cheers

Dennis

[Lee]

A couple of hours out yesterday (that I noticed anyway).... also iiNet....

[Stardrifter_WA]

Originally Posted by bobson

I couldn't access it yesterday around 4 PM here in Perth WA. I am with iinet.

Ditto

But, I am with Ocean Broadband. Just show a little patience, it comes back on later so no worries.

[multiweb (Marc)]

Telstra, Bigpond, IINET and others had a few routing issues last week and couple of days. I checked that with a few server in the US that I though were down so they did some test from their end and they were dropped packets on this end (transient issue was with Telstra network). Nothing to do with the end servers. As Mike said if it was down the logs would show it and the phone would ring.

[ZeroID (Brent)]

I've had long term on-going timeouts from IIS. 2 pages will load then the next 1 or 2 won't but the next one will. This is from both my work PC with almost unlimited band width and my home PC with pretty good bandwidth. It is the only site I use with the problem, never had it happen elsewhere.

[LewisM]

Same Brent. It's odd. Nil problems anywhere but with this site.

[Terry B]

No problems at all for me using bigpond as my ISP from north NSW.

[gary]

I observed we could not get a HTTP response from the site on 1st June and again this morning.

The browser could neither access http://www.iceinspace.com.au nor by directly trying http://67.215.245.243

A traceroute was successful at the time using the IP address ....

traceroute -i eth0 67.215.245.243 
traceroute to 67.215.245.243 (67.215.245.243), 30 hops max, 60 byte packets
 1  xxxxx xxxxx  0.171 ms  0.065 ms  0.061 ms
 2  dsl (xxx.xxx.xxx.xx)  1.345 ms  1.898 ms  2.488 ms
 3  * * *
 4  ge-0-0-2-20.bdr-pe01-gsw-syd.dsl.net.au (202.93.108.250)  28.141 ms  30.403 ms  32.779 ms
 5  ge-0-0-1-20.bdr-pe02-gsw-syd.dsl.net.au (202.93.108.254)  34.972 ms  37.625 ms  39.965 ms
 6  202.68.67.173 (202.68.67.173)  42.844 ms  17.023 ms  19.138 ms
 7  xe-0-1-0.r00.sydnau02.au.bb.gin.ntt.net (202.68.64.212)  21.857 ms  24.220 ms  25.901 ms
 8  as-1.r02.lsanca03.us.bb.gin.ntt.net (129.250.6.106)  193.822 ms xe-1-0-0.r05.sydnau01.au.bb.gin.ntt.net (129.250.5.97)  31.580 ms  34.158 ms
 9  xe-0-1-3.r21.lsanca03.us.bb.gin.ntt.net (129.250.2.189)  201.429 ms  203.802 ms  206.440 ms
10  ae-2.r04.lsanca03.us.bb.gin.ntt.net (129.250.5.70)  209.071 ms xe-3-0-3.r20.lsanca03.us.bb.gin.ntt.net (129.250.2.141)  190.388 ms  176.795 ms
11  ae-1.r04.lsanca03.us.bb.gin.ntt.net (129.250.5.2)  178.646 ms  178.265 ms ae-0.gtt.lsanca03.us.bb.gin.ntt.net (198.173.172.6)  200.802 ms
12  as29761.xe-1-0-2.ar1.lax2.us.nlayer.net (69.31.121.254)  196.835 ms as29761.xe-5-0-1.ar1.lax2.us.nlayer.net (69.31.127.42)  194.321 ms  193.620 ms
13  as29761.xe-1-0-2.ar1.lax2.us.nlayer.net (69.31.121.254)  159.982 ms as29761.xe-5-0-1.ar1.lax2.us.nlayer.net (69.31.127.42)  159.802 ms colo-lax3 (96.44.180.26)  182.997 ms
14  www.iceinspace.com.au (67.215.245.243)  182.888 ms  183.206 ms  183.880 ms

But not by using the domain name this morning ...

traceroute -i eth0 www.iceinspace.com.au
www.iceinspace.com.au: Name or service not known
Cannot handle "host" cmdline arg `www.iceinspace.com.au' on position 1 (argc 3)

But is working again now ...

traceroute to iceinspace.com.au (67.215.245.243), 30 hops max, 38 byte packets
 1  dsl (xxx.xxx.xx.xx)  0.698 ms  0.495 ms  0.438 ms
 2  * * *
 3  ge-0-0-2-20.bdr-pe01-gsw-syd.dsl.net.au (202.93.108.250)  15.250 ms  16.405 ms  15.890 ms
 4  ge-0-0-1-20.bdr-pe02-gsw-syd.dsl.net.au (202.93.108.254)  15.500 ms  15.368 ms  15.707 ms
 5  202.68.67.173 (202.68.67.173)  16.240 ms  16.370 ms  15.940 ms
 6  xe-0-1-0.r00.sydnau02.au.bb.gin.ntt.net (202.68.64.212)  16.247 ms  16.315 ms  16.260 ms
 7  as-1.r02.lsanca03.us.bb.gin.ntt.net (129.250.6.106)  181.441 ms xe-1-0-0.r05.sydnau01.au.bb.gin.ntt.net (129.250.5.97)  17.016 ms as-1.r02.lsanca03.us.bb.gin.ntt.net (129.250.6.106)  182.746 ms
 8  as-0.r02.lsanca03.us.bb.gin.ntt.net (129.250.3.18)  163.564 ms xe-0-1-3.r21.lsanca03.us.bb.gin.ntt.net (129.250.2.189)  217.492 ms as-0.r02.lsanca03.us.bb.gin.ntt.net (129.250.3.18)  160.817 ms
 9  ae-2.r04.lsanca03.us.bb.gin.ntt.net (129.250.5.70)  181.955 ms  181.767 ms xe-3-0-3.r20.lsanca03.us.bb.gin.ntt.net (129.250.2.141)  160.188 ms
10  ae-0.gtt.lsanca03.us.bb.gin.ntt.net (198.173.172.6)  184.599 ms ae-1.r04.lsanca03.us.bb.gin.ntt.net (129.250.5.2)  162.774 ms  162.278 ms
11  as29761.xe-1-0-2.ar1.lax2.us.nlayer.net (69.31.121.254)  180.646 ms ae-0.gtt.lsanca03.us.bb.gin.ntt.net (198.173.172.6)  162.014 ms as29761.xe-1-0-2.ar1.lax2.us.nlayer.net (69.31.121.254)  180.584 ms
12  colo-lax3 (96.44.180.18)  182.718 ms as29761.xe-1-0-2.ar1.lax2.us.nlayer.net (69.31.121.254)  159.543 ms colo-lax3 (96.44.180.18)  181.759 ms
13  colo-lax3 (96.44.180.26)  159.958 ms colo-lax3 (96.44.180.18)  162.226 ms www.iceinspace.com.au (67.215.245.243)  182.261 ms

Could ping the site this morning via its IP address ...

ping  67.215.245.243
PING 67.215.245.243 (67.215.245.243) 56(84) bytes of data.

[RickS (Rick)]

It's the DNS service (provided by PlanetDomain) that is the problem. They have been having problems, purportedly as a result of a DDOS attack.

Whois lookup on iceinspace.com.au says:
Name Server: ns1.planetdomain.com
Name Server: ns2.planetdomain.com

The PlanetDomain support page lists unscheduled service interruptions over the past few days. Also comments to this effect on Whirlpool...

Cheers,
Rick.

[gary]

Originally Posted by RickS

It's the DNS service (provided by PlanetDomain) that is the problem. They have been having problems, purportedly as a result of a DDOS attack.

Whois lookup on iceinspace.com.au says:
Name Server: ns1.planetdomain.com
Name Server: ns2.planetdomain.com

The PlanetDomain support page lists unscheduled service interruptions over the past few days. Also comments to this effect on Whirlpool...

Cheers,
Rick.

Thanks Rick,

That will be it.
http://forums.whirlpool.net.au/archive/2107856

Best Regards

Gary

[alexch (Alex)]

Originally Posted by iceman

There's absolutely nothing wrong with the server.

I'm not sure how you can suggest only a few people are NOT having issues? There's been 10 people post to this thread and many hundreds that haven't. If the site is down for many more people, I get bombarded with email or messages on FB.

I'm not getting any glitches on bigpond in Sydney. It's most certainly an ISP or DNS issue that affect people using that DNS/ISP.

It was a DNS issue. I could not aceess IIS yesterday with my ADSL line (Internode) but had no issues on Telstra 3G.

[iceman (Mike)]

Definitely a PlanetDomain issue. We've logged a support ticket, but if they're being DDOS'd then they most certainly know what the problem is

[Larryp (Laurie)]

I just had an outage lasting about 1 hour-Internet Explorer could not find the site, but any other sites were ok-I'm with BigPond on ADSL. IIS is obviously available again now.

[chrisp9au (Chris)]

Same outage as Larryp, here in central Victoria

Chris

[asimov (John)]

Originally Posted by Larryp

I just had an outage lasting about 1 hour-Internet Explorer could not find the site, but any other sites were ok-I'm with BigPond on ADSL. IIS is obviously available again now.

Same as you Laurie. not quite an hour for me.