Yes, thats what I've noticed. If you have a problem, especially a critical one, (like when yr iPhone crasHe's so hard after a simple auto firm wear upgrade that you cant even turn it off ) the palava in finding how to fix it is just horrendous. Serious net crawling. Nothing in the manual about any of the problems I've had.
Hey Fred - could you tell me where you'd find that sort of info to a similar problem on other devices or PCs in your Windows, Nokia or Android manual? Apple support is hierarchic - you start your diagnosis high up on a flowchart, but at least it exists.
THe Apple support system makes you start at the beginning, as it should, and takes you through common problems - especially setup "how to's". If you have an unusual problem, like the one you say you had, then you can raise an incident right there on the page. If you're covered by warranty it's (I'd presume) gratis to talk to someone. If you're out of warranty or aren't hooked up with extended warranty AppleCare, then you can still get support but you pay for it. No different to Microsoft. What you're talking about is a "free" service of equal quality - and that you may still get by going to the "Communities" pages specific to your device. It isn't all as bad as you're making out. In fact - you have the opportunity to type in your device serial number, and it takes thou straight to the relevant page. Pretty neat. Failure codes? They're all there - along with typical resolutions. Look and ye shall find - right there on the website.
"Free" refers to the cost that is otherwise charged by your phone carrier per SMS message - data is always consumed - no matter what the situation.
THere are numerous mentions of this bug - and it's only a bug. I would hope that Apple are addressing this in the up-coming iOS v5.1 due in a few days.
Until then, there are immediate workarounds - a pain maybe, but doable:
Actually Chris, your solution is factually incorrect. I had this problem with an iPhone that didn't even have a SIM card in it, as the article details. If your iPhone is locked you wont have the problem as well.
The problem lies with iMessage, in that it registers your mobile number against that iDevice in the iMessage servers. Even if you take the SIM card out or get your carrier to disable your SIM card, as long as the iPhone has a Wi-Fi data connection it will still send iMessages as you, it will not change the registration until you insert a new SIM into the phone and register with iMessage or do what Apple told me to do. IT CANNOT BE UNDONE FROM APPLE, it has to be undone by the original device, and there lies the problem.
As for FREE data or free message serivces, it is a bit like saying, I filled my car up with petrol last week and I paid my rego 2 months ago, therefore driving my car is free now.
iMessage is very much like a Blackberry service, one of the reasons I didnt want to get a new BB.
I recently replace my phone and I had a choice, company supplied BB, buy a new iPhone for $800 or buy my Android for $400 (As my work provides my SIM, I couldnt get one on a paydown plan). When I weighed up the pros and cons, an Android solution looker better FOR ME.
My wife has an iPhone, my kids have iPhones (hand me downs), nothing against them per se, reliable, useful devices.
I am becoming tired of this. I don't share some people's almost pathological dislike for any tech company - Apple, Telstra, AT&T, IBM, HP and many many others - Microsoft included. I'm in it purely for the results the machines, and software they run, give me for work and play. I don't work for Apple, but I'm starting to feel that they owe me. I frankly don't care a tinker's cuss what people decide to use - each have their own reasons to stay with who they stay - based on experiences good and bad. I've had bad experiences with my Apple gear from time to time too - but none were life-threatening. None caused me to foam at the mouth and decide to hate Apple forever. I understand that they are now a monstrous company, and little people like you and me are probably never going to get the individualised attention we think we want and deserve from them.
It's been fun. I'm done.
Quote:
Originally Posted by tlgerdes
As for FREE data or free message serivces, it is a bit like saying, I filled my car up with petrol last week and I paid my rego 2 months ago, therefore driving my car is free now.
Whatever Trevor - I couldn't care. I hope you sort it out.
Most problems Ive have on my PC were on my PCs help files.
A reset fault of this kind on a PC is well handled automatically actually, I have never had the need to even consider using Microsoft support, despite some hetic problems, the answer was always readily at hand..
I dont remember the exact steps I took to find a fix for the iphone problem, but there was in the end a set procceedure that was difficult to find.
I find it interesting that you would suggest a reset of this type would require an "incident" report and a custom solution by Apple, rather than an entry in a user manual.
I find it interesting that you would suggest a reset of this type would require an "incident" report and a custom solution by Apple, rather than an entry in a user manual.
Hehe, your so easy to wind up Chris . I really don't give a stuff about any of the probes I have with Apple, still love them . Other **** is way harder to deal with. Eg life.
When I said "bypassing the carrier", what I meant was that it doesn't cost me to send a message. I get 1.5 GB of allowance on my plan and rarely even use a tenth of it.
As you said in an earlier posting, it is sprited discussion between "friends".
Yes, Apple did get it sorted out for me. It was convuluted, but they got it sorted out, all support services are like that (even my own companies).
What it highlights more that anything is the proliferation of "Cloud" services and the impact they can have on you when things bad. I am not saying that they are bad, it is just that they are often hidden behind white fluffy innocent looking things and we do not know the real depth of the rabbit hole.
When I said "bypassing the carrier", what I meant was that it doesn't cost me to send a message. I get 1.5 GB of allowance on my plan and rarely even use a tenth of it.
H
H, I knew what you meant, but others might not, hence why I commented on your comment.
You are using what you have been allocated. Still Apple are inserting themselves, much like Blackberry do, into the message chain, and to some definitely unknowingly.
Apple lovers Apple Haters
Windows Lovers Windows Haters
Windows v Linux
IBM v Microsoft
Jobs v Gates
Clinton v Hillary
Asus V Acer
AP versus the rest
Liberal v Labour supporters
AFL v Real Football
Darwinism V Creationism
as I said before in some way they all have their good points and bad there AFAIAA no perfect solution or answer to any and agree that sometimes we will beg to differ and have our own point of view thats what makes us human and in some ways unique just enjoy what you have and don't try and change the things you have no control over or fret about the little things, but hey thats life
. Pray apple doesn't buY Guinness. Youd have to kill yourself.
) the palava in finding how to fix it is just horrendous. Serious net crawling. Nothing in the manual about any of the problems I've had.
I don't share some people's almost pathological dislike for any tech company - Apple, Telstra, AT&T, IBM, HP and many many others - Microsoft included. I'm in it purely for the results the machines, and software they run, give me for work and play. I don't work for Apple, but I'm starting to feel that they owe me. I frankly don't care a tinker's cuss what people decide to use - each have their own reasons to stay with who they stay - based on experiences good and bad. I've had bad experiences with my Apple gear from time to time too - but none were life-threatening. None caused me to foam at the mouth and decide to hate Apple forever. I understand that they are now a monstrous company, and little people like you and me are probably never going to get the individualised attention we think we want and deserve from them. 
, I bet someone can make you bite 
you'll be back 
BORING
