Tak collimation issues (new thread) - Page 3

Exfso (Peter) · #41 19-10-2011, 10:35 AM

Thanks guys, now comes the fight to get the money back for the shoddy work. I would really love to name and shame this company, but at this point in time it would not be wise methinks.

Exfso (Peter) · #42 25-10-2011, 11:18 PM

Got the scope back today, the carton was quite hammered by the couriers, thank God it is triple boxed. One corner was totally ripped away, and the base looks like a fork lift went through it. Did a quick star test tonight in atrocious seeing, and it looks to be spot on as you would expect from Takahashi. Everything is spotless and re-lubed, they did a fantastic repair and service job.

DavidTrap (David) · #43 25-10-2011, 11:34 PM

Can you name and shame the courier company?

Good to hear it's back to its former glory.

DT

Exfso (Peter) · #44 26-10-2011, 01:01 AM

Sorry mate, not yet, reckon this thread would be removed if I did. Going to be some legal stuff going down probably, so don't want to interfere with that.

Exfso (Peter) · #45 26-10-2011, 01:30 AM

Sorry David, I misread the thread, the couriers were EMS, and Australia Post here in Oz, everyone knows they damage stuff

I thought you were referring the those that caused the damage. I gotta get some sleep I think

DavidTrap (David) · #46 26-10-2011, 05:39 PM

Thanks Peter - if it were one of the smaller mobs, I just wanted to know who to avoid. Sorta stuck with those guys...

DT

Exfso (Peter) · #47 31-10-2011, 04:59 PM

The OCBA advised me they have sent off a letter to the company concerned, the response should be interesting.

Exfso (Peter) · #48 03-11-2011, 04:29 PM

This company is amazing, they have told OCBA that they did nothing more than clean the optics and that the TOA130 was a faulty scope from the outset. Funny that the tak factory mentions the damage done by someone dis-assembling the lens cell and causing internal damage, to not only the paintwork, but also an O-ring that separates the lens elements. I think they are clutching at straws. So now I go to the small claims court. If they think I am going to let them get away with their shoddy workmanship, they are sadly mistaken. They even say that I did not deal with Takahashi, but someone else in Japan, yeah right!!

casstony · #49 03-11-2011, 04:54 PM

Go get 'em Peter.

The fact that Takahashi designed a complex triplet/lens cell does not equate to a faulty scope. At the very least they should not have charged you for their lack of ability.

Exfso (Peter) · #50 05-11-2011, 12:03 AM

Here is a reply straight from Takahashi regarding so called faulty lens cells in the TOA130:

(Dear Peter,

There is some misunderstanding about the earlier model of TOA-130. At the first stage of our introduction of TOA-130, we have received many claims for almost all TOA-130 OTA from our USA dealer that there was astigmatism on TOA-130, and according to their expectation, the astigmatism was caused by the lens cell.

After receiving this claim from USA, our technicians have checked and investigated in details spending a lot of time and finally found that the USA dealer has used inaccurate collimation tools and they have visited Japan, and have acknowledged their misjudgment. This is the real story and we confirm that there was no problem at all on the lens cell of TOA-130 from the beginning. If you heard such claim from somebody, it is a definitely rumor, and we have never changed nor modified the lens cell of TOA-130 since our first introduction till now.

With our best regards, )

Zaps · #51 05-11-2011, 06:40 PM

Quote:

Originally Posted by Exfso

Here is a reply straight from Takahashi regarding so called faulty lens cells in the TOA130:

(Dear Peter,

There is some misunderstanding about the earlier model of TOA-130. At the first stage of our introduction of TOA-130, we have received many claims for almost all TOA-130 OTA from our USA dealer that there was astigmatism on TOA-130, and according to their expectation, the astigmatism was caused by the lens cell.

After receiving this claim from USA, our technicians have checked and investigated in details spending a lot of time and finally found that the USA dealer has used inaccurate collimation tools and they have visited Japan, and have acknowledged their misjudgment. This is the real story and we confirm that there was no problem at all on the lens cell of TOA-130 from the beginning. If you heard such claim from somebody, it is a definitely rumor, and we have never changed nor modified the lens cell of TOA-130 since our first introduction till now.

With our best regards, )

You should find an excuse to repost this on the CN refractor forum.

Exfso (Peter) · #52 05-11-2011, 11:43 PM

Might leave this here, at least the problem is the USA has been attended to in any case.