yes, your internet may be cause of that - can you downnload the file to apply later. its about 347869kb for 6.3.3 and to go to 6.3.8 its another 7172kb. then you should be ok
What happens if you select “No” to the screen prompt to update satellite, comet and asteroid data files at start up? Does SNP continue to launch successfully?
Paul,
To try and see what is happening you can give this a go: get task manager going, right click on task bar at the bottom and select task manager. Pick Network and watch activity. Click the start button/circle and type cmd into the search box, enter. That gives you a dos box (command window). Type netstat -an into the dos box and see a list of all network connections on the PC. Leave both of them active.
Start SNP as admin, ie: right click the icon and pick start as administrator. When it starts trying to update, press up arrow in the dos box to repeat the netstat command and see if it has a new valid connection going, check the task manager and see if there is any download activity going on.
If it all looks dead, just reinstall SNP over what's already there. Warning, that will probably return any config changes you have made back to default.
If you deinstall and reinstall, make sure you right click on setup and select "run as administrator" for some reason only fathomable to microsoft this will often result in a different install to normal, despite the fact that your user account already has admin rights.
Paul,
To try and see what is happening you can give this a go: get task manager going, right click on task bar at the bottom and select task manager. Pick Network and watch activity. Click the start button/circle and type cmd into the search box, enter. That gives you a dos box (command window). Type netstat -an into the dos box and see a list of all network connections on the PC. Leave both of them active.
Start SNP as admin, ie: right click the icon and pick start as administrator. When it starts trying to update, press up arrow in the dos box to repeat the netstat command and see if it has a new valid connection going, check the task manager and see if there is any download activity going on.
If it all looks dead, just reinstall SNP over what's already there. Warning, that will probably return any config changes you have made back to default.
Also do full scan with your anti virus software.
I feel your pain ....
Nope, nothing showing Robin. Virus is up to date as are scans.
Quote:
Originally Posted by Dennis
Just before you go through a re-install, can you access SNP on-line resources from the “Help” menu?
“Check for Updates” and “Online Help”
Cheers
Dennis
Found one suggestion about the firewall so I checked and manually added SNP. Still no good. I'll keep looking.
Uninstalled, rebooted, reinstalled as admin. Same problem. Turned firewall and antivirus off, still no good.
I disconnected from the wireless router and and try the update and get the message that "SN is unable to connect to the internet at this time". I didn't get that message before. Reconnecting to the router and SN hangs when i try the data update.
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Need help: Starry Night Pro Plus hangs at update.
Virus is up to date as are scans.
