Some Suggestions Please

[leon]

Hi Guys.

Maybe one of you good people could help me out with a suggestion to this problem.

For most of my computer using life I have had Canon Printers, and to date have not had a problem with any of them.

However I have just purchased a new Canon Pixma 970 Printer with scanning and copying capabilities, nothing out of the ordinary, all the preveious printers had these functions as well.

Anyway for the life of me I cant work out why, for some reason it will load all the software, and once loaded will not recognise the scanner driver, and after loading and reloading, starting from scratch, it still wont load this component, and only that component, of the bundled software.

Would anyone have a suggestion of what may be causing this, and help would be appreciated.

Thank You

Leon

[citivolus (Ric)]

Have you checked for an updated driver at Canon?

Rarely if ever do I install drivers from the media received with products these days. Who knows how many months it sat in a warehouse, while new drivers with bug fixes were being released.

Edit:

Software and driver URL for Pixma 970:

http://www.canon.com.au/products/all...0_support.aspx

[venus (Lydia)]

make sure that when you choose printer for printing it's not your old printer but the new one as the 'default' printer.

[turbo_pascale (Rob)]

Are you running Vista? This has been the cause of a few weird problems lately. If you are, let me know - I had problems recently with drivers for all sorts of devices, and was resolved with deleting the corrupted installer cache INFCACHE1.INF file. It has solved at least 4 problems I was having installing devices (even simple stuff like USB Flash drives).

If you're not running vista, don't try that though, even though the system rebuilds the file if you delete it.


Turbo

[leon]

Thank you for your assistace, I will try your suggestions and see what happens.

Leom