It is a bit of a concern that the binos as described above are in such poor condition when brought new.
In the first instance the binos should not have such flexion to the point of such obvious mis-alignment and in the second the diopter should not be loose like that. You should not have to adjust the eyepieces each time you use them and they should not lose collimation if you bumb them.
Both should have been returned as they are new and under warranty. You deserve better then what you got.
Normally collimation can be achieved via the 2x set screws under the rubber prism housing - that is after making sure the front objectives are set correctly. Adjusting the prisms should b the last thing.
You can get 'merged' collimation where there is no obvious double vision but 'cats eyes' are still displayed at the exit pupil [ look at the exit pupils from 12-24 inches away ] - 'cats eyes' also means loss of light - not good. True collimation will display nice round exit pupils and fully merged images. If you still have cats eyes at the exit pupil after adjustment they should be returned.
AOE have a 12 month warranty and usually sell high quality well collimated binoculars sourced from the Kunming factory in China.
Article on collimation below. [Oberwerks are form the same Kunming factory]
http://www.oberwerk.com/support/collimate.htm