iinet down?

mental4astro (Alexander) · #1 18-05-2016, 11:13 AM

Hi all,

Looks like iinet might be in a bit of strife as their email service is not operational, nor can their phone numbers get through to them. Oddly enough their internet is still working and calls to other numbers other than their own get through.

I started experiencing difficulties with email a couple of days ago, and now no life.

Anyone else having this problem?

Alex.

Atmos (Colin) · #2 18-05-2016, 11:25 AM

I heard on the radio this morning that Optus is having problems nationally at the moment so if they run via the Optus network, that could be related.

RickS (Rick) · #3 18-05-2016, 11:29 AM

Perhaps iiNet is adopting the SLAs of their parent company

multiweb (Marc) · #4 18-05-2016, 11:31 AM

Quote:

Originally Posted by RickS

Perhaps iiNet is adopting the SLAs of their parent company

All will be well. It has the word "UNLIMITED" in it.

bojan · #5 18-05-2016, 11:33 AM

Yes it is.. on and off since this morning.
It is not the first time.. but it was never off for the whole morning.

PCH (Paul) · #6 18-05-2016, 11:44 AM

My son works for iiNet in Perth and he says their Network Operations Centre has gone into overdrive to get it fixed. That said, they aren't sure what's wrong and so can't provide an eta on the fix - but they are working furiously on it apparently.

raymo · #7 18-05-2016, 12:55 PM

It would seem to be only mail that is down, my connection to iinet is
working in all other respects.
raymo

ngcles · #8 18-05-2016, 01:23 PM

Hi Alex & All,

Yep, my email is down and has been since early this morning but internet and VOIP are fine.

L.

doppler (Rick) · #9 18-05-2016, 01:26 PM

I'm with tpg and the email has been playing up yesterday and this morning as well. Having trouble finding the server, but eventually gets sent.

PCH (Paul) · #10 18-05-2016, 01:51 PM

Quote:

Originally Posted by doppler

I'm with tpg and the email has been playing up yesterday and this morning as well. Having trouble finding the server, but eventually gets sent.

I'm guessing you know that TPG is owned by iinet now though?

julianh72 (Julian) · #11 18-05-2016, 02:03 PM

Status report here, if you want to follow the progress as iiNet try to get this sorted:
http://www.iinet.net.au/status/4738739

As at 2:00 pm (Brisbane time):

Affected Service(s)

Email

Some customers will be unable to log in to email via an email client. Customers will receive an error when attempting to authenticate.

Email

Some customers will be unable to log in to email via webmail. Customers will receive an error when attempting to authenticate.

Voice

Customers will be unable to check voicemail messages on netphone services.

Technical Summary

Engineers are investigating poor performance on the back-end Email platform.

Resolution

Update: 10:30am WST:

Engineers are continuing to investigate with the assistance of our vendor with highest priority, there is no current ETR.

Impacted Area(s)

Australia

raymo · #12 18-05-2016, 02:06 PM

I'm up and running again.
raymo

doppler (Rick) · #13 18-05-2016, 03:18 PM

Quote:

Originally Posted by PCH

I'm guessing you know that TPG is owned by iinet now though?

I think that's the other way around, but yes they are now owned by the same mob. You would think that they would still be using separate servers?

PCH (Paul) · #14 18-05-2016, 04:32 PM

Quote:

Originally Posted by doppler

I think that's the other way around, but yes they are now owned by the same mob. You would think that they would still be using separate servers?

Quite right Rick, my mistake.

Exfso (Peter) · #15 18-05-2016, 06:55 PM

Still cactus here has been since early this morning. Methinks they are presently knackered trying to find the issue. It is affecting the whole of Australia.

mental4astro (Alexander) · #16 18-05-2016, 08:53 PM

Email service started up again for me around 8pm. Slow though, but at least its working.