Kyoei-Osaka. The Right Way to do Business.

Kunama · #1 23-02-2016, 09:07 PM

Just For Your Information

11am 22.2.16
I send an email to Kyoei-Osaka, a Japanese equipment supplier enquiring about some K-Astec tube rings for my new Tak.

3pm 22.2.16
I received a reply from the General Manager of the firm with full pricing, availability, freight costs and a proforma invoice which even showed the payment options

12.30pm 23.2.16
I sent payment by PayPal to Sakabe-san.

5.30pm 23.2.16
Sakabe-san sent me an EMS tracking note showing the items were posted an hour earlier

Perhaps some of the local retailers could take a leaf out of this book.....

RickS (Rick) · #2 23-02-2016, 10:20 PM

Very impressive, Matt! That's the sort of service that brings me back.

MortonH · #3 23-02-2016, 11:16 PM

Very impressive.

MattT · #4 24-02-2016, 12:40 PM

Now that Bintel in Melbourne has gone

I rang Sydney at 4pm yesterday and ordered a pair of Losmandy gearboxes...45 mins later they are in the post

Thanks Don.

Now waiting for Australia Post...they deliver...I know... I saw it on an ad years ago

astroron (Ron) · #5 24-02-2016, 01:28 PM

Quote:

Originally Posted by MattT

Now that Bintel in Melbourne has gone

I rang Sydney at 4pm yesterday and ordered a pair of Losmandy gearboxes...45 mins later they are in the post

Thanks Don.

Now waiting for Australia Post...they deliver...I know... I saw it on an ad years ago

Same here re Bintel Sydney,and they sent without post charges, and received the following Monday via Australia Post.
Cheers

Kunama · #6 24-02-2016, 01:29 PM

Quote:

Originally Posted by MattT

Now that Bintel in Melbourne has gone

I rang Sydney at 4pm yesterday and ordered a pair of Losmandy gearboxes...45 mins later they are in the post

Thanks Don.

Now waiting for Australia Post...they deliver...I know... I saw it on an ad years ago

Let us see if Aust Post can beat EMSjp.......

astroron (Ron) · #7 24-02-2016, 01:38 PM

Quote:

Originally Posted by Kunama

Let us see if Aust Post can beat EMSjp.......

What will you say if they do

Cheers

Kunama · #8 24-02-2016, 01:50 PM

Quote:

Originally Posted by astroron

What will you say if they do

Cheers

Given that an Express parcel took three days from Sydney to Canberra, my money is still on EMS... but stranger things have happened....

astroron (Ron) · #9 24-02-2016, 02:04 PM

Quote:

Originally Posted by Kunama

Given that an Express parcel took three days from Sydney to Canberra, my money is still on EMS... but stranger things have happened....

Is EMS postal or courier.

inline_online (Dan) · #10 24-02-2016, 02:38 PM

I ordered a Kson 1026 refractor from a supplier in Hong Kong. The money was cleared into their account on the Friday afternoon.

On the Monday there was a delivery of a large box to my office in Perth. I was absolutely speechless at the speed at which it arrived. Must have been a private jet and courier company.

MattT · #11 24-02-2016, 04:00 PM

Quote:

Originally Posted by astroron

Is EMS postal or courier.

EMS is an English Punk Rock band from the 1980's Ron

No chance of beating the great Ozzie (Oi Oi Oi) postal service....or is there

Kunama · #12 24-02-2016, 05:19 PM

Quote:

Originally Posted by astroron

Is EMS postal or courier.

EMS is Japan Post's Parcel Service.

astroron (Ron) · #13 24-02-2016, 05:57 PM

Quote:

Originally Posted by Kunama

EMS is Japan Post's Parcel Service.

So when it gets to Australia,it will go through Australia Post,that is unless it is directed to go through a courier service when it gets here.

Cheers

Kunama · #14 24-02-2016, 06:00 PM

Quote:

Originally Posted by astroron

So when it gets to Australia,it will go through Australia Post,that is unless it is directed to go through a courier service when it gets here.

Cheers

My last one came by courier.

astroron (Ron) · #15 24-02-2016, 06:05 PM

Quote:

Originally Posted by Kunama

My last one came by courier.

Well that's why you would get them so quick.
Air and courier, cannot be beaten by a general postage system.

Kunama · #16 25-02-2016, 12:28 PM

Quote:

Originally Posted by astroron

Well that's why you would get them so quick.
Air and courier, cannot be beaten by a general postage system.

The parcel has now been in Australia for a couple of hours, no doubt it will linger in Customs for a few days before the Australia Post bullock team returns from their last trip to once again collect the sacks of mail form Sydeney.....

Still not too bad service wise, 47 hours from payment to landing in Australian Customs.....
I can almost see 'First Light' at the end of the journey...

astroron (Ron) · #17 25-02-2016, 12:56 PM

Quote:

Originally Posted by Kunama

The parcel has now been in Australia for a couple of hours, no doubt it will linger in Customs for a few days before the Australia Post bullock team returns from their last trip to once again collect the sacks of mail form Sydeney.....

Still not too bad service wise, 47 hours from payment to landing in Australian Customs.....
I can almost see 'First Light' at the end of the journey...

So in fact it is not coming to you by Courier after all

You cannot blame AP for customs delay.
I have usually got my stuff from OS quite quickly if it is Courier all the way,but then on most occasions it is more expensive freight wise,especially from the USA,China and Hong Kong definitely quicker and cheaper,usually postage/freight is included in the price and quite a lot of times is free or very little.
I not like a few AP knockers on here have no problems with AP, and I live in the country.

Cheers

Kunama · #18 25-02-2016, 01:23 PM

I doubt that anyone blames AP for Customs delays Ron and I think in general AP do a fair job, personally I prefer to use AP Express Post for anything astro as they items are less likely to go missing.

My original post was to indicate the difference in the way businesses here conduct themselves compared to someone like Kyoei-Os. I recently emailed a major local supplier about astro goods and four days later I received an email reply that did not address the enquiry. In the same time frame a Japanese business replied to my email, forwarded payment invoices, packed the items and posted them with enough time for them to get to Sydney.

astroron (Ron) · #19 25-02-2016, 01:37 PM

Quote:

Originally Posted by Kunama

I doubt that anyone blames AP for Customs delays Ron and I think in general AP do a fair job, personally I prefer to use AP Express Post for anything astro as they items are less likely to go missing.

My original post was to indicate the difference in the way businesses here conduct themselves compared to someone like Kyoei-Os. I recently emailed a major local supplier about astro goods and four days later I received an email reply that did not address the enquiry. In the same time frame a Japanese business replied to my email, forwarded payment invoices, packed the items and posted them with enough time for them to get to Sydney.

Cool

Cheers

Kunama · #20 26-02-2016, 07:23 AM

It is here !
23/02/16 18:11 PM Received by overseas carrier Not Available
24/02/16 01:44 AM Arrived at facility Not Available
24/02/16 07:00 AM Processed through facility Not Available
25/02/16 11:57 AM Arrived at facility in destination country Not Available
26/02/16 01:05 AM In Transit FYSHWICK ACT
26/02/16 06:33 AM Onboard with driver FYSHWICK ACT