BackyardEOS Crashing

[NeilW]

Hi all,

I'm running BackyardEOS on a laptop under Windows 7 64bit with 8Gb RAM attached to a Canon 70D. The last three times I've run BYE I've had Windows crash out to a blue screen mid session, then reboot. The blue screen doesn't last long enough for me to get any useful information from it.

Has anyone else had this happen. and/or can anyone offer suggestions to locate the cause and fix it?

Thanks,

[Nico13 (Ken)]

Hi Neal
I've been running virtually the same setup until just recently and no issues not that that's much help to you but if you don't get the answer you need here try the BYE website, not sure if you know but they now deal from their own site and not through Yahoo groups. Having said that I think the group is still going as well.
http://www.backyardeos.com

[NeilW]

Hi Ken,

I've trawled through the BYE forum, and while others have had issues with the software hanging their PC, none have had the blue screen issue like this. I thought I'd seen the last blue screen back in the Windows 95 days, so this came as a bit of a surprise. I'll post the question on that forum too...perhaps the BYE support guys might know something.

Cheers,

[lazjen (Chris)]

I suggest you start doing some hardware diagnostics on your system as that sounds very unusual.

[Marios (Marios)]

Originally Posted by lazjen

I suggest you start doing some hardware diagnostics on your system as that sounds very unusual.

I would suggest running BYE as administrator and in Windows XP compatibility mode. You can achieve this by right clicking your BYE desktop icon and select properties --> Compatibility tab and check appropriate boxes.

Also try installing the latest release video driver for you particular computer graphics card.

[Starless (Brian)]

In the Advanced System Settings you can turn off the
Automatic Restart option in the Startup and Recovery dialog
so the BSOD will remain till you manually restart.

This will at least tell you what program or DLL is crashing.

[lazjen (Chris)]

I run BYEOS under Win7/Win8 with no issues - you should not need XP compatibility mode.

[NeilW]

Thanks guys, much appreciated.

[Nikolas (Nik)]

Reinstall it

[redbeard (Damien)]

Check that the EOS utility, (if installed), is not running or trying to run.

Blue-screens, from what I have seen over the years, generally are related to hardware issues/hardware drivers. So check if you have had new drivers recently installed for any hardware, perhaps unknowingly through windows update, and see if you can roll back to a previous version.

Are you using Ascom drivers and/or other hardware like a focuser that is being controlled by BYE? Perhaps look there.

Other devices can also be the cause of the crash, so when using BYE, that might just topple the issue into the blue screen, (a long shot).


Check RAM, and run 'chkdsk /F' on your hard drive so you know it's in good order.

Cheers and good luck!

[guyroch]

Originally Posted by NeilW

Hi all,

I'm running BackyardEOS on a laptop under Windows 7 64bit with 8Gb RAM attached to a Canon 70D. The last three times I've run BYE I've had Windows crash out to a blue screen mid session, then reboot. The blue screen doesn't last long enough for me to get any useful information from it.

Has anyone else had this happen. and/or can anyone offer suggestions to locate the cause and fix it?

Thanks,

ALL blue screen of death are related to driver/hardware issues, it is not related to BYE. This is probably a conflict between devices/drivers

Guylain

[ZeroID (Brent)]

/\ What he said .... It ain't BYE. Mine runs on W7 32 & 64 no problem.

[pmrid (Peter)]

Originally Posted by redbeard

Check that the EOS utility, (if installed), is not running or trying to run.

EOS Utility has a bad habit of inserting itself back into your system - even if you have Quit it.
Best way to stop it's bad habits (short of deleting it) is to go to the AutoPlay in your Control Panel and under each instance of the camera you are using, choose "Do Nothing"from the dropdown.
Peter