No offense intended, but everytime I get that message I roll my eyes, walk over and turn the robofocus unit on.
First things first - does the unit work and do the red buttons move the draw tube in and out in the right direction?
Secondly - does the USB-serial converter show up in your devices page, and are the leds on the device indicating activity?
Then, are you using the ASCOM drivers, or the robofocus software? I also had to run the robofocus software in compatibility mode, and as an administrator to get it working.
Cheers,
Andrew.
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