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Old 01-01-2014, 07:11 PM
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Irish stargazer (John)
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Join Date: Jul 2008
Location: Brisbane
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Photoshop CC ram errors

I installed Creative Cloud two days ago. I had a number of issues (lightroom wouldn't upload, photoshop wouldn't update to 14.1 and RAM error issues). I have sorted out the first two issues with the help of customer help desk.
However, I still have insufficient RAM issues and the program will not operate beyond the simplest operations. Camera RAWS won't open most of the time and layer adjustments cause the error along with the new sharpening functions. The programs says I have 1.6GB available and has allocated 70%.
I admit that I have a basic windows 8 32bit system with 6 gigs of RAM (3.5 usable), Core I5 and 120GB of free scratch disk on an SSD. I don't believe it is a purely RAM issue as task manager still shows available space. I have tried the help desk ("get 64 bit and more RAM" response but I'm not convinced this is the problem (bug??).
Anyone any experience with this issue who can help?
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Old 02-01-2014, 11:56 AM
brisen (Brian)
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Location: Port Macquarie, Australia
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Hi John

The system requirements for Photoshop CC are 1 GB of RAM, but Adobe also claims that a 64 bit system is required. I am running 6GB of RAM and Photoshop CC on a Core i7 system but it is a 64 bit system. I am assuming it is the 32 bit aspect which is slowing the program and causing issues due to the architecture of the software being aligned with the 64 bit system that Adobe seems to be favouring now.

Windows 8 on a 32 bit machine restricts the physical memory to 4 GB, your computer will only be able to access a maximum of 4 GB of physical memory so upgrading beyond the 6 GB of RAM would be pointless anyway as it would not be recognised by Windows.

Brian

Last edited by brisen; 02-01-2014 at 02:24 PM. Reason: additional info
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