One of the flats we own had a power outage at 0020 this morning (I got the call at 3am from one tenant

). They reported another tenant was in the kitchen and flicked a switch, and the power died. One tenant checked the fuse box, and said the safety pack switch was the only off switch, indicating the SP had been triggered.
I reset the SP, and no go. Checked everything else - no go. The SP won't reset - I flick it up to on, and it STAYS on - doesn't trigger off, so there is no live circuit any more.
Now, the junction box in the complex was checked - all good, but of course the meter reads ZERO for our unit (the other units have no issue). Yes, the power bills are up to date

(in credit actually). Of course, the private electricity company is shut for the weekend, and no 24hr emergency number.. got to hate body corporate supply!
What I am thinking is dead safety pack. Something blew the living poop out of it (and we will need to find out WHAT!).
Question: do the SP's need a current for the test trigger to work, or is the test trigger merely mechanical? I am thinking that if the SP is dead, the test trigger won't work. If the supply is dead, it's a redundant question