
I hear you Leon , my HTC is a good phone and it takes great photos , this is the first trouble I have had in 12 months , I think it was more me ,, eg , a few to many beers ..

out in the sun all day

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I had the same sort of Telstra problems a few years ago with a Sony phone , a flawed piece of c%#p ,

, all Telatra would do is "SEND IT BACK " 5 times ,,,
for repairs and I was paying a bill for 7 months in total for a phone I didnt have , Oh they said , go on line and your bill will be vaivered ??? I did that 4 times ,,, Still waiting , Telstra ??
Usuless customer service !!

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They take your money and forget you as soon as you walk out the door , I smashed that phone to smithereens after the 2 years contract expirted and tipped the bag of bits on the counter and walked out .. Hope your wifes woes are sorted soon ,,,
,,, I wont hold my breath tho ...
Brian.