Error on shutting down Laptop with XP

[John K]

Hi guys,

I seem to now be getting and error every time I try and shut down my computer. Something to the effect of :

"A problem has been detected and windows has been shut down......."

See attached message screen.

Appears to have happened (I think) since I started to use an external hard drive to store and retrieve photos but now happening every time irrespective if the external hard drive is attached.

Can someone assist?

Thanks in advance and clear skies.

John K

[Poita (Peter)]

It looks like a driver issue (IRQ Conflict), if you set your system to save the crash-dump you can run an analysis over it and find the culprit.

Also, see here:
http://support.microsoft.com/kb/314063

In this Stop error message, each parameter is a hexadecimal number that refers to a specific issue:

• Parameter 1 - An address that was referenced incorrectly.
• Parameter 2 - An IRQL that was required to access the memory.
• Parameter 3 - The type of access, where 0 is a read operation and 1 is a write operation.
• Parameter 4 - The address of the instruction that referenced memory in parameter 1.

[supernova1965 (Warren)]

It could also be faulty ram or HDD I have seen this before and it was faulty HDD replaced it and everything was fine I mean you internal HDD not the external one. I would try different ram first as the message refers to a memory problem which could mean the data is getting corrupted.

[mithrandir (Andrew)]

A quick search suggests a driver conflict as Poita says. Since it was OK before you added the external disk, see if you can uninstall its drivers and determine if that makes any difference.

If it does, check for driver updates for all your other hardware. For instance Sony video cam software gets blamed several times.

[04Stefan07 (Stefan)]

I have had this problem before with my graphics card drivers in the earlier versions of ATI Catalyst.

As said below it would be a driver issue