No G11, here.
But did you align the scope and mount itself to the south celestial pole, too?
Telling the handheld controller where you are is one thing.
"Being there" is the other thing.
And then:
Leveling the mount with a builder's level at the site of your observing is necessary, too.
First align the mount roughly but as accurately as you can
(use "solar noon method" which you can google),
and then level it properly.
When SCP alignment and leveling is done roughly-but-accurately, do the balancing in both axis.
And only after these preparations, power up the controller and begin your 3 star alignment aided by the controller which should be set to "sideral speed" - and of course the correct locations and time and DST.
Hope his helps.