Hi all,
It's not often we actually get to hear about good stories when dealing with vendors. More often than not, it's us talking about our frustrations, or being overcharged, or what have you.
I'd like to relate a positive experience I have had with our own Peter Ward.
On Thursday night I went to image with my SBIG camera. Some time between opening the camera, inserting some filters and closing the filter lid, I managed to wreck a component in the system. It was about 1:30 AM when I fired Peter an email off in frustration that I had been waiting so long to use the system and that the filter wheel wasn't working because something was broken. I didn't realise at the time that it was me that was the cause of the problem.
Peter wrote back first thing in the morning requesting I send the camera back and he'd have a look at it.
I sent the camera up to him yesterday (Wednesday) afternoon. This afternoon, I had received an email from Peter stating that he'd received my camera, fixed the problem, and had already sent it back that afternoon, along with the Baader LRGB filters that I had been waiting on.
To top it all off, Peter did not charge me a cent for what was my mistake in not taking enough care when opening and closing the filter wheel.
I'd just like to publicly thank Peter for his great service and looking after my camera when I was quite upset about the whole shebang, considering I'd taken days off work to go out and image.
Thank you, Peter!
H
...and also the joy you are feeling now 
...looking at your latest snake shot though, it is hard to imagine how you can do better 
No problemo. I too have had the occasional equipment disaster at 1:00 am and understand that feeling all too well...
