I will break ranks here and say that I think his post is frivolous

For a start he does not say what continent he is from

His point that there was no one from the US or anywhere else on at three :clock in the morning is nonsense, the fact that Cloudy nights has 30,000 still does not guarantee you a prompt reply, the USA has a population of over 300 000 people to cater for with Europe around the same number.
Why would they come onto a southern Hemisphere site when they would know that the population is mainly asleep.
He could have come on with a question of an Astronomical nature and put his observations in the post, instead of what I consider a post denigrating the site.
Other people have mentioned that most posts get answered fairly quickly, but you will not have someone sitting up all night like a call center just to answer your questions promptly.
Just my $2:00 worth