EOS Utility help please?

bloodhound31 · #1 10-02-2008, 09:29 PM

On the eos utility for the canon400D, the camera settings/remote shooting is greyed out. I cant seem to find out why? Any help please?
Baz.

dugnsuz (Doug) · #2 10-02-2008, 10:03 PM

Hi Baz,
The EOS Utility Timer/Multiple exposure shooting facility is greyed out when the Mirror Lock Up is On.
Disable the Mirror lock up via the menu on the camera and all will be well!!
All the best
Doug

bloodhound31 · #3 10-02-2008, 10:24 PM

Thanks mate, checked that. Its not it.

Its the same original disk that came with the camera 6 months ago. I am still running XP. The only difference is that I have installed it on a new laptop. Nothing else has changed that I am aware of.

Furthermore, as soon as I plug the USB cable in, the display on the back of the camera shuts down.

I just got the scope and ToUcam worked out perfect, tracking beautifully on NGC3372 and now this? When will things just work?
AND its a PERFECT sky!!!!! First time in ages!

bloodhound31 · #4 10-02-2008, 11:08 PM

well, it is still a PERFECT night which makes it even worse. I tried reinstalling EOS utility using the original software that came with the camera 6 months or so ago.
Still got the same problem. Top 3 selections are greyed out and the LCD display on the back of the camera goes out when I plug in the USB.
Ive had a gutfull of this crap for one night. Going to bed to sulk.:frown:

Dennis · #5 11-02-2008, 07:57 AM

Sorry to hear of the problems Barry. I had a look at the manuals for EOS Utility for the 40D and the 400D and couldn't find anything that would produce the results you described.

If it were a 40D, I would have gone with Doug's suggestion re MLU. Hope you bottom this one out.

Cheers

Dennis

bloodhound31 · #6 12-02-2008, 11:54 PM

Here's what USED to happen.
I would plug the camera into the PC via a USB cable, with the mode on bulb and a long exposure shutter release cable plugged in.
I would turn on the camera and the EOS utility windo would come up, with a selection that said camera settings?remote shooting.
From there I could select that and take a pic. The LCD screen on the back of the camera would be on and displaying all relevant information at this time. Whilst the photo was shooting, the camera LCD screen would darken, but there would still be a counter on it.
once the shutter was released, ZoombrowserEX would fire up, set in scroll mode to preview the shots.

Ive been on the blower with Canon for two days now.....still no joy. Camera is being picked up by the computer, but the LCD screen on the back of the camera goes out when you plug in the USB, and the top 3 icon selections in EOS Utility are still greyed out.
Tried all their updates, reboots, restarts, uninstalls and reinstalls.......another clear night (magnificent) and still no camera.....
I changed absolutely NO settings on the camera between when it worked and when it didn't. THe only difference was I installed it on a new PC with the same OS.

Dennis · #7 13-02-2008, 07:18 AM

Hi Barry

Do you have another Canon USB cable you could try?
Have you installed the WIA or TWAIN driver?
Have you checked Device Manager to see if the “Imaging Device” looks okay?

Cheers

Dennis

Hagar (Doug) · #8 13-02-2008, 09:21 AM

Hi Barry, The only other thing I can come up with is when selected the utility opens up an action box (what do you wish to do now). If this box is not closed the camera is locked awaiting a command. If this is the case close the box and you may be OK. (it works on the 40D and Vista)

danielsun · #9 22-02-2008, 12:48 AM

Hi baz, sounds strange with using the same OS vista,
I had a similar problem with my 350d for remote shooting on the laptop but that was because I re installed the canon software on my new laptop with vista and found that I had to go into canon software upgrade (found via google) and on the page you must enter cameras then your model camera then your OS vista and then download upgrades of zoombrowser and also utilities.the downloads took ages about an 1.5 hrs,but it worked.
you can also update your WIA and TWAIN drivers too.
I'll try and find the page for you.

bloodhound31 · #10 22-02-2008, 01:01 AM

I dunno what I did, but all of a sudden, it just started working......

AAARRRGGHGHHHH....

Oh well, now I can take photo's again....

I really don't know why its is back to normal or what happened to it in the first place..

Thanks everyone for your suggestions though. All that button clicking, following your leads must have done something.

Cheers,,
Baz

dugnsuz (Doug) · #11 22-02-2008, 01:15 AM

Excellent - happy to hear you're up and running again.
IF IT AINT BROKE DONT FIX IT!!
Or in your case Barry, If it aint fixed don't break it!!!!

All the best
Doug